Copy link to clipboard
Copied
Copy link to clipboard
Copied
Copy link to clipboard
Copied
Copy link to clipboard
Copied
Copy link to clipboard
Copied
Copy link to clipboard
Copied
Copy link to clipboard
Copied
Copy link to clipboard
Copied
Copy link to clipboard
Copied
Copy link to clipboard
Copied
Copy link to clipboard
Copied
Copy link to clipboard
Copied
quote:
Originally posted by: Peter Grainge
See how many instances of Robohook.wll you have and whether there are any case differences.
Copy link to clipboard
Copied
Copy link to clipboard
Copied
Copy link to clipboard
Copied
Copy link to clipboard
Copied
Copy link to clipboard
Copied
Copy link to clipboard
Copied
Copy link to clipboard
Copied
Copy link to clipboard
Copied
This dreaded problem resurfaced for us again recently after we'd all meekly installed the 7.0.3 patch.
Chrissy_Tizzy's staggering of program starts (Word / RH) didn't work for us, but Peter Grainge's patched DLL did.
Once you have got hold of it (Mail Peter Grainge via the Contact form on www.grainge.org) do the following:
It works on 7.0.3. and 7.0.2 for us.
All kudos to Peter Grainge - the best tech support asset Adobe has, and he's (probably) not even on the payroll.
Copy link to clipboard
Copied
There are two workstations here that are suffering from this issue, and we need it fixed ASAP (of course). I also have RHelp 7 and 8 on my machine (don't ask) both version get this error. I have emailed Peter (thanks for you efforts, mate, you are a trooper) but no response yet. Is there anywhere else that I can get this DLL?
Thanks.
Copy link to clipboard
Copied
I emailed it back to you immediately on receiving your reply. It was in a zip file. Sounds like your firewall is blocking it. Can you send me another email address outside that firewall? If not I'll try an FTP site.
See www.grainge.org for RoboHelp and Authoring tips
Follow me @petergrainge
Copy link to clipboard
Copied
Copy link to clipboard
Copied
Copy link to clipboard
Copied