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Context-sensitive WebHelp generated through RoboHelp 11 using URL works locally but not online

New Here ,
Apr 24, 2020 Apr 24, 2020

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Using RoboHelp 11 to generate WebHelp that's called through a URL, for example: http://domain.com/folder/subfolder/index.htm#bookname/helpTopic/helpTopic.htm (where "bookname" is the folder containing the subfolders for each individual help topic, each with the same name as the individual help topic, as imported from FrameMaker).

The help content is posted publicly to the WWW.

When I test the link locally (from my C: drive), it works.

When I call the help topic from the application, it pulls up the frame for the help set, with a 404 error displayed for the help topic identified through #bookname/helpTopic/helpTopic.htm.

However, I can click the link to the help topic from the TOC in the help set frame, and it pulls up the help topic correctly. 

The main help set link (http://domain.com/folder/subfolder/index.htm) works fine.

The help content for a prior release, generated the same way, works. It's just the new release that is generating the 404 error for the context-sensitive link using the #bookname/helpTopic/helpTopic.htm suffix. So I must have done something different for this publish, but I can't see what it is.

Any help greatly appreciated.

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Community Expert ,
Apr 24, 2020 Apr 24, 2020

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Is it making any difference if you use different browsers?

 

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New Here ,
Apr 24, 2020 Apr 24, 2020

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Thanks Jeff. Getting the same results in Chrome, Firefox, and IE.

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Community Expert ,
Apr 24, 2020 Apr 24, 2020

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And you've tried clearing out all the files on the webserver & recopying them all back in with the new build?

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New Here ,
Apr 24, 2020 Apr 24, 2020

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Yes, tried that without success.

Just now am trying overwriting a folder that contains the previous version, which works, with the new content that doesn't work, in case there is some unknown file that was included in the old, working content but missing from the new content. So we'll see if that works. I will definitely post if it succeeds.

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New Here ,
Apr 24, 2020 Apr 24, 2020

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My dumb workaround of pasting the new content into a folder that already contains the old content from a previous publish actually worked. So I have a workaround, and just need to figure out what files were missing from my most recent publish. Thanks Jeff!

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