cookies banner blocked by ad blocker (RoboHelp 2022.3.93)

[mai-ann.sprung]

We've run into a problem where an ad blocker on a user's machine blocked the cookies banner in our online help (Frameless, Studio), which resulted in the user being unable to see the Help at all, either from a direct URL link entered in their browser, or from launching the online help from our cloud application.

If the user doesn't accept the cookies, or cannot see the banner at all, should we still show them something? Or have error-handling built in that notifies them that the page is being blocked by their ad-blocker settings? Or is there something I can do at my end to ensure that the banner is seen?

Thanks,

Mai-Ann

[Amebr]

I don't know what the correct behaviour should be, but I've seen websites that detect when you're using an ad blocker and asks you to disable it (so they can get ad revenue, of course 😛  ).

Perhaps you could research the scripts that do this?

Alternatively, for a definitive answer you could contact Adobe support. See the following page for support contact options. The email address is recommended as it goes to a dedicated Robohelp team.
https://helpx.adobe.com/contact/enterprise-support.other.html#robohelp

[mai-ann.sprung]

Thanks, Amebr! I'll definitely submit to Adobe about this, but I'm surprised that no one else has run into this before (we are late to the online Help delivery, so I was expecting to see something about it in the Community forum).

Thanks,

Mai-Ann

[Amebr]

Please post back if you get an answer from support 🙂