Delete TFS credentials from MRH

[Eric J. Technical Writer]

Hello,

We have a problem that happens like clockwork in our environment that I have been searching for a solution for.

WHen we change passwords in our AD environment, we lose connection to  Team Foundation Server (TFS) through Modern RoboHelp (MRH). It is not immediate and all other connections to TFS work after re-entering our credentials on those applications. 

When we try to access TFS through MRH we get the message" Version Control - TFS Authentication Failed." There is no prompt to login with correct credentials.
I believe the issue is that RoboHelp is hanging on to the previous TFS credentials and thus far I have not found a way to delete them. 
I have gone in to the Windows Credentials Manager and delete the reference with the TSF address in it. There are a LOT of Adobe cached credentials and it is impossible to tell them apart to know what they are for.
After a day or two we will suddenly be prompted by MRH to enter the TFS credentials and once we do everything starts working again.
During this time we have a work around that we use Visual Studio to perform all our check ins. Funny enough, we are able to check out documents using MRH but not check them in. (It is probably VIsual Studio notocing the change that actually checks it out.)
I believe if I can delete the MRH credentials to TFS then it would resolve our issue.
Windows 10
MRH Version 2022.3.93
Microsoft Visual Studio Team Explorer 2019
Version 16.11.32

[Jeff_Coatsworth]

When you change your password, you also need to change it inside RH in the connection profile you have set up. It's not relying on Active Directory or Windows Credential Manager to change it in there - I'm sure you have to do it manually.
If you're still having issues, I suggest talking to the RH folks directly - see https://helpx.adobe.com/contact/enterprise-support.other.html#robohelp for your Adobe Support options. I'd recommend using the tcssup@adobe.com e-mail address as it reaches a team dedicated to Technical Communication Suite products including RoboHelp.

[Eric J. Technical Writer]

Unfortunately there is no place in the connection profile to set a username and Password. It asks for that first time it connects and it is supposed to ask for it when login fails.

[Jeff_Coatsworth]

In that case I think you probably would have to delete the profile & set it up again - but I suggest you find out from the RH folks using the email address I gave you.

[Peter Grainge]

Generally New UI is used rather than MRH as you have labeled it. You would only need to differentiate though if talking about 2019. 2020 and 2022 are new UI only. 

I hope @Jeff_Coatsworth pointer helps.

________________________________________________________
My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

[Olle5EC9]

Did you get any answer on this? Where are the credentials stored? Use RH 2020

[Eric J. Technical Writer]

SOmething I tried previously that did not work then but worked this last time was to edit the credentials in Credential Manager in Windows.

Open Credential Manager and switch to Windows Credentials. Look for the account related to your TFS, for us it was Azure.

Click Edit and change only the password. Leave the username as creds.exe.

Like I said though. Previously this did not work, this time it did so I am not certain 100% this is the solution.

[Jeff_Coatsworth]

Did the RH folks not give you any guidance on this one?

[Eric J. Technical Writer]

I opened a ticket. The technician missed one appointment and by the time we met again, the problem had resolved itself. They placed the ticket in resolved and asked me to reopen it when it happened again. When it happened again I first went to credential manager as that seemed like it should have worked so I tried it again. It did work that time so I have nto reopened the ticket. 
The problem only happens on a password change and lasts for 1 to 3 days usually.  So getting support to align with those times was difficult.

[Olle5EC9]

Ok, thanks. I have some other problems that i think are related to the credentials. I will start a new thread.