Fatal Error

Report · Jan 12, 2009

Can someone please help?

I am creating a large project in RoboHelp. After trying to compile the files on Friday, I got the following error: "Fatal Error: Unexpected error from Microsoft HTML compiler." It then says that compilation is complete, but the system will not display the online help.

I have my project saved locally, so the server problem is not the issue.

Report · Jan 12, 2009

You say your project is local but are you outputting to a local folder?

You say the system will not display the help. How are you trying to open it and what happens? Any error message?

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Report · Jan 12, 2009

Yes, I am saving to a local folder. When I compile and then click View Result on the dialog, nothing happens. Nothing happens when I try to dispaly it from the icon either. I recently added map IDs, and to be honest, have never really done CSH, but we are going to try it for this next project. Being naive about the map IDs, I'm not sure if that is the problem.

Any ideas? Thanks for your help.

Report · Jan 12, 2009

Hi there

If you are using RoboHelp HTML, have you examined the output view to see what (if any) errors are being encountered and reported?

If an error is being issued, you will then possibly need to decode what it means. Fortunately help exists for that. Head over to the link below and download a CHM file that lists the errors.

Click here to visit Cheri's site

Cheers... Rick