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Fonts not displayed in PDF output

Community Beginner ,
Jan 05, 2022 Jan 05, 2022

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Hi everyone,

 

For the last 2 years, we've had the persistent problem of fonts, despite appearing in the RoboHelp editor,  not appearing into the PDF format output. This is often the case for fonts that must be installed, for example - such as Ubuntu. 

 

Can anyone assist?

 

Version: 2020.6.76.

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Community Expert ,
Jan 05, 2022 Jan 05, 2022

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Do you have this setting applied?

 

image.png

 

If that does not help and no one else comes along. try Support. See https://helpx.adobe.com/contact/enterprise-support.other.html#robohelp for your Adobe Support options. The email link tcssup@adobe.com is recommended as it reaches a team dedicated to Technical Communication Suite products including RoboHelp. 

________________________________________________________
My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

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Community Beginner ,
Jan 05, 2022 Jan 05, 2022

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Hi Peter,

 

I do - I've always had this applied 🙂 Ubuntu is output on a colleague's computer - but not mine.

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Community Expert ,
Jan 05, 2022 Jan 05, 2022

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I'm not clear on where the problem kicks in. Colleague who has Ubuntu generates and sees it in the PDF but you don't see it in the same PDF on your machine? 

 

Is the font in Project Settings > Fonts?

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My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

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Community Beginner ,
Jan 11, 2022 Jan 11, 2022

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Hi Peter, 

 

It's not - is there some way I can add it to the list?

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Community Expert ,
Jan 11, 2022 Jan 11, 2022

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Yes, in Project Settings > Font List. Look at the top of that dialog.

 

image.png

 

I'm not sure the font is installed on your system. Once it is, find it in an app such as Word and note its name.

 

Then type that name in where you see Add New Fonts and then click the + icon.

 

I think that's the name but if that doesn't work, see what it say in C:\Windows\Fonts.

________________________________________________________
My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

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