Frameless output - Print not working

Engaged ,
May 03, 2022 May 03, 2022

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Hi all,

I am using RH 2020.6.76 with a frameless output (skin: customized Orange). When I try to print a topic from my output using the "Print" icon on the topic page, the following happens:

- local machine, browser Google Chrome: Print dialog opens, almost all images disappear, css is not considered, after that, also the html view of the topic no longer shows the images (only after page reload)

- server, browser Google Chrome: no Print dialog, ALL images disappear in the topic html

- server, browser Mozilla Firefox: seems to work correctly except that the css is not considered here as well. But Print dialog opens, images are all there ...

 

Has anyone else seen this behaviour? Is there some setting I need to make in my output configuration or in the Chrome browser settings? Chrome is the browser that is recommended by my company, so I have to get it to work there. 

 

Side-note: I currently cannot update to the most current version due to a bug with merged output and German language settings.

 

Thanks and regards

Karin 

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Adobe Community Professional , May 03, 2022 May 03, 2022
There is a print issue fixed in Update 7. It could be the issue you're seeing? https://helpx.adobe.com/robohelp/kb/fixed-issues.html

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Engaged ,
May 03, 2022 May 03, 2022

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Update: The behaviour described above happens also when I use a fresh Orange skin. It also happens with the output "Studio Compass Travel" with the sample project without any changes.

Does anyone else see this?

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Adobe Community Professional ,
May 03, 2022 May 03, 2022

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There is a print issue fixed in Update 7. It could be the issue you're seeing?

https://helpx.adobe.com/robohelp/kb/fixed-issues.html

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Adobe Community Professional ,
May 03, 2022 May 03, 2022

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The rub is that @Karin Albrecht has had to revert to Update 6 because of a bug in Update 7. Choose your bug!

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My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

 

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Adobe Community Professional ,
May 04, 2022 May 04, 2022

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Oh I know, but asssuming iit's the same issue, it answers the question of if anyone else is seeing the problem. 🙂

 

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Engaged ,
May 04, 2022 May 04, 2022

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Thanks, Amber, I ran a test with update 7 and there, this issue apparently is fixed. At least, most of it 🙂 For longer topics, the last 2 lines of text are cut off, but this might be something different. For now, I deactivated the print button and will wait for the next update.

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