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image quality online and in print

New Here ,
Apr 13, 2006 Apr 13, 2006
I have struggled with this before and I just find it so frustrating. I have created an icon that I want to use throughout the online help. It looks fine online. However, when I generate a printed doc, the images look less that perfect. I have tried many different formats - jpg, png, gif, bmp and tried different procedures - screen cap of the image, various export options etc. and still can't get the results I want.

Now the thing is, with the screen captures I don't have this problem. They look good online and good when printed. I am creating a new image in Illustrator - you would think that the results would be even better, wouldn't you?

If anyone can shed some light on this, I would REALLY appreciate it...

Thanks...

Kristen
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Guest
Apr 13, 2006 Apr 13, 2006
This is easy to shed light on, harder to fix...

On screen, you are looking at your icon at 72 or 96 pixels (dots) per inch.

On a lousy printer, you are looking at 300 dots per inch, and 600 is pretty standard (or was when I last checked - the standard may be higher now).

So those big onscreen pixels get printed as little squares. Chunky - kind of like building with Legos.

I believe the answer is somewhere in those myriads of Illustrator menus (I don't have it on any of my current computers, so you'll have to look). Open up the Illustrator (.ai) file for your icon and find the setting for 'resolution'. If it's under 300 dpi, change it to 600 dpi, then save the Illustrator file again. Then save it as .gif or whatever you use for your RoboHelp image.

(This is where I start talking through my hat - you may need to draw your curved objects again or recreate the text font, but I think that with an object-based program like Illustrator, you may just have to change the resolution on the .ai file.)

Give it a try and let me know what happens.

Elisa
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New Here ,
Apr 20, 2006 Apr 20, 2006
Hi
Thanks for the response. I tried to save it as a higher res and it still didn't work. When I save it at the higher res, it seems to make the image bigger, then I have to resize it once I insert it into RoboHelp and it pixelates again, both online and in print.

I really want to use these images to distinguish new features and changes in functionality. I'm not sure how else to do this, other than to use images. I've tried using actual symbols (wingdings and webdings) and RoboHelp translates them to the style of the line on which they are placed. For example, I insert a webding that is a star on a line that is using H2 (century gothic). When the printed doc is generated, that star converts to century gothic and displays an entirely different symbol.

I'm not sure what else to do now...
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Guest
Apr 20, 2006 Apr 20, 2006
That is maddening. I'm so sorry.

Here's a question for you - what happens if you generate your printed doc with linked images? (You know, a Word doc with a million little image files in a subfolder.) What does your icon look like in the output image file? Does it look like the icon in the RH source file (the .jpg or whatever you used Insert > Image on in your RH topic)?

Maybe if we know where in the process it's getting chewed up, we can circumvent it.

Elisa
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New Here ,
Apr 21, 2006 Apr 21, 2006
Hi Elisa
I have tried that actually and unfortunately it rendered the same results.

I know that RoboHelp is doing something to it, because if I insert the png file (the format that seems to render the best results although still not perfect) directly into the Word file, it prints beautifully. But if I insert it into RoboHelp and then generate the Word doc, I get the crappy version. So Strange...

K
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Participant ,
Apr 21, 2006 Apr 21, 2006
Kristen,

1. What is the resoluton of the image you're using?
2. What is the size of the image (in inches or pixels)?
3. What format are you using?

I believe I have a solution, but I'd like to test it on my own with the information you provide first.

-Chet
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New Here ,
Apr 21, 2006 Apr 21, 2006
Hi Chet,
to answer your questions:

1. 600 dpi
2. 104x47 p
3. png

Any suggestions would be appreciated! Thanks!!!

K
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Participant ,
Apr 24, 2006 Apr 24, 2006
The problem, essentially, is in the way RH handles images. To explain, I'll start with a quick refresher on the difference between size and resolution.

Size refers to the amount of information in an image. If an image measures 100 pixels by 100 pixels, it contains 10,000 pieces of information. If an image measures 200 pixels by 200 pixels, it contains 4 times as much information (40,000 pieces). Each pixel has a color value, and this determines what the image looks like - its "image," if you will.

By contrast, resolution refers to the amount of informaton contained within a certain amount of space. Resolution is frequently measured in "pixels per inch" - the amount of pixels that fit across an inch on your monitor, the printed page, your arm (if you're into tattoos), etc.

These attributes are related, but they are not the same. A 100 x 100 image at 50 ppi (pixels per inch) measures 2 inches high and 2 inches across. The same 100 x 100 image at 100 ppi measures 1 inch by 1 inch. Note that both images contain the same amount of information! Only the scaling (i.e., the resolution) changes.

Now let's step back to RH for a moment. RH accepts GIF files, JPEG files, BMP files (which it converts to either of the aforementioned types), and PNG files. However, RH for HTML is a Web-centric program, and as such it handles only one resolution: 96 ppi, the standard for most PC monitors.

What does this mean? It means that if you create an image that is 288 pixels wide at 288 ppi - remember, this image should measure 1 inch across - and then insert it into RH, you will see an image that is 3 inches wide (288/96). This means that RH ignores the resolution of your imported image - it simply focuses on the size of the file and scales the information for the Web (96 ppi).

This creates a problem. Normally, you would scale the image back to the proper size, but RH's scaling functionality is poor. And this is where the difference between the WYSIWYG editor and Word (or similar programs) tips out of RH's favor. If you insert an image into MS Word and then change its size (by percentage), you'll get a properly scaled verson of the image. If you insert an image into RH and attempt the same trick, however, you'll lose information. Why? Because RH "resizes" by throwing away information - it doesn't change the resolution (as Word does), it simply changes the number of pixels in the image.

Ok - but what the heck does that mean? I'll illustrate with a 96x96 square image at 96 ppi. If I insert this image into MS Word, it will appear 1 inch wide by 1 inch high. If I format the picture and set the size to 50% for both height and width, I am left with a 96 x 96 image at half an inch in each direction - but I still have the same amount of information in both directions. Only the resolution has changed. (It has doubled to 192 ppi, which accounts for the half-inch measurements.) If I insert the same image into RH, it will appear 1 inch wide by 1 inch high. If I resize the picture, however, I can change the image size to 48 x 48 pixels. This produces an image that is half an inch square, but it does not contain the same amount of information! And therein lies the problem - it contains less information, so it's less detailed. RH does allow you to resize the image by dragging the handles, but this produces further pixelation.

So...what to do? Well, I'm afraid the solution is less than ideal. First, you need to create a print-resolution image of your icon. This should have a resolution of 300 ppi or 600 ppi. Scale it to the desired size: if you want a 1.125-inch wide icon at 600 ppi in your printed documentation, for example, create the image at 600 ppi with a width of 675 pixels. Next, insert this "print image" into RH where appropriate. (Note that due to RH's "96 ppi only" handling, this image will be much larger than it should be!) Tag the image with a conditional build tag. Finally, generate the printed documentation, and then search it for each image. (This should be relatively easy, as each image will be very large.) Resize each image using Word's "Format Picture" option. You'll need to scale it to the proper size, which will depend on your resolution. For example, if you created a print image at 300 ppi, rescale the image at 32% (96/300); if you created a print image at 600 ppi, rescale the image at 16% (96/600).

Alternatively, you can insert each print image in Word only. However, you'll need to place text such as "testlogo.png" in each desired insertion point in RH, tag it with the conditional print tag, search for each instance in Word, insert the image, set the layout property to "inline with text," and then delete the text from the document. This saves you the need to resize each image, however, because Word understands that an image 675 pixels wide at 600 ppi should be 1.125 inches across (unlike RH, which believes the same image should be more than 7 inches wide).

And finally: Why not use RH for Word to insert the image into the topic? The answer: Because I tried it, and I was left with an abomination that I couldn't satisfactorily edit in the WYIWYG editor. So I don't suggest that at all.

I realize that this is a lengthy explanation, but I hope it helps.

-Chet
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Participant ,
Apr 24, 2006 Apr 24, 2006
Addendum regarding images from Illustrator: I suggest that you create an EPS file, open it in PhotoShop, set the desired size and resolution there, and then save it as JPEG, GIF, or PNG as desired. Illustrator-to-JPEG is very unsatisfactory. By contrast, Illustrator exports very well to TIFF files, which look great in Word and other programs. Simply scale the image to the desired size, select File | Export, and then set the resolution during the export. Unfortunately, you can't insert such images into RH, so you'll have to use the "insert marker text" method I described as an alternative in the previous post.
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New Here ,
Apr 24, 2006 Apr 24, 2006
Hi Chet
Thank you for such a thorough explanation. That fills in a lot of gaps!! I'm going to try your first suggestion right now. Thanks!!!!!!!
Kristen
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Community Expert ,
Apr 24, 2006 Apr 24, 2006
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Hi MapleDog

Chet has certainly posted a very informative response which I will be reading through with a lot of interest. There's a lot of research gone into that.

I avoid png images as I have not managed to get good across the board images. Like Chet I use Word (not RH for Word) as described here. Click here. Essentially I grab my image, create a table cell in Word and apply a fixed width so that the image is the width I require, then I paste the screen capture into that. I have reduced screens by 50% and still had tolerably legible text. You can see the results in RH and I have indicated how well the various methods print.

Hope that builds on Chet's post.

Help others by clicking Correct Answer if the question is answered. Found the answer elsewhere? Share it here. "Upvote" is for useful posts.
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