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Printing from Frameless skin does not include images or styling

New Here ,
Sep 28, 2021 Sep 28, 2021

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Hi,

Our site is all up and running using the Studio template (thank you RH). Unfortunately an issue has been logged that the print mechanism doesn't work. It opens up, the print window but doesn't retain any of the page's styling or images. 

I tried fiddling around & generating a simple output with a new Studio template, but the same issue remains. Similarly, selecting the 'Background Graphics' checkbox on the print mechanism doesn't help.

I've attached a picture which hopefully shows what I mean - the font is in Times New Roman, and the blank spaces are where the images should be...

Any ideas? Thanks.

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Community Expert ,
Sep 28, 2021 Sep 28, 2021

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Sorry but this is a known issue. See RH-10027 | Tracker (adobe.com) and add your vote to help prioritise it.

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New Here ,
Sep 28, 2021 Sep 28, 2021

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Ok, thanks Peter.

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Community Expert ,
Sep 28, 2021 Sep 28, 2021

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It might not be a practical work around, depending on your user base, but using Ctrl+P (the browser Print shortcut key) seems to pick up the stylesheet correctly. 

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New Here ,
Sep 28, 2021 Sep 28, 2021

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Hi Amber,

Thanks for your response. I gave that a go but unfortunately the margins go haywire, e..g.:Print issue2.png

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