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A
Anonymous
April 11, 2013
Question

Problem running the macro (1037) - on Windows 7 PC

  • April 11, 2013
  • 2 replies
  • 8966 views

why do I get "There was a problem running the macro (1037) when running help on Windows 7 PC?

This topic has been closed for replies.

2 replies

A
Amebr
Community Expert
April 15, 2013

I'm unsure if this Microsoft article will help, given Rick's information, but it can't hurt to have a look.

"I cannot open Help that was created in the Windows Help format (WinHlp32.exe)"

http://support.microsoft.com/kb/917607#kna

In the Known issues section, "Known issues that may occur after you install the WinHlp32.exe update" indicates that a bunch of macros  may be disabled and cause the 1037 error you are getting.

"How to enable macros on a single computer after you install WinHlp32.exe" provides details on how to enable the macros.

HTH,

Amber

    D
    David Hurlston
    Inspiring
    April 24, 2013

    Amber's answer is indeed the correct one.

    You must have already downloaded the Winhelp engine to get this far.

    If running over an intranet, there is an  additional step needed and described in the same KB article

    Jeff_Coatsworth
    Jeff_Coatsworth
    Community Expert
    April 11, 2013

    Are you creating the help or trying to look at help you've just created? What flavour of help is it? Are you using a browser to view it? If so, what flavour is that?

    A
    Anonymous
    April 11, 2013

    It is a Win2000 version that was created at least 4 years ago and has worked well on previous platforms.

    Jeff_Coatsworth
    Jeff_Coatsworth
    Community Expert
    April 11, 2013

    a Win2000 version of what? CHM, WebHelp, FlashHelp, JavaHelp, AIRHelp...throw us a bone here!

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