Problem with install - serial number

[jesa712]

I recently installed RH8 as an upgrade to X5. There is no serial number anywhere on the DVD case so I was only able to install it in trial mode. I spent an hour on the phone being transferred back and forth between customer service and tech support, each insisting it was the other department that should help me. No luck. Does anyone know a quick way to get this issue resolved?

Thanks!

[GEWB]

I would call, and call, and call again and INSIST on a full refund...get the sales department involved... that should get someone's attention. Bet you get a serial number.

Regards,
GEWB

[Peter Grainge]

How did you purchase it? If it was online from Adobe click the link the main site for your account. By drilling down to that, you can always retrieve your serial number.

[jesa712 · Accepted solution]

I found out that we purchased it through our Dell rep, so I was able to get the serial number from him.