Publish to server - Robohelp 2017 Version 13.0.0.257 - The password was not allowed

[dash1138]

Hello Robohelp community. I'm sorry if this is a duplicate question, but I didn't see anything that was exactly like my scenario. I am trying to publish our robohelp "webhelp" project to our server and I keep getting the message "Warning: Failed to publish to "generic name web server". reason: The password was not allowed. Our technicians have assured me that the Host Name, Port, Password and UserID we are using is correct. We are using FTP Protocols. I am stumped. Any assistance would be greatly appreciated. Thank you in advance. 🙂

[Peter Grainge]

Perhaps SFTP is needed but that was not an option in the version you are using. Whatever, the problem, these issues are rarely if ever a RoboHelp issue.

I think IT will need to look into a bit more or you will need to get the output to the server in a different way.

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My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

[Jeff_Coatsworth]

If you manually FTP the output to the webserver using the same credentials, does it hassle you? 

[Peter Grainge]

@Jeff_Coatsworth Good point. I should have suggested that. FileZilla is a free tool that can do that or @dash1138 can get IT to provide something similar.

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.