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Review feature Not Working in RH2020

Explorer ,
Jan 19, 2021 Jan 19, 2021

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Hi guys, 
trying to figure out with new Robo feature, but after pressing Create a link robo returns an error. 
изображение_2021-01-19_142151.png

 

Adobe Creative Cloud is installed and I logged in it with the same user as in RoboHelp. 

изображение_2021-01-19_142614.png

 

Any suggestions?

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correct answers 1 Correct answer

Participant , Mar 26, 2021 Mar 26, 2021

I had this same problem using Robohelp 2020.3.32. I just received word that the latest update fixes this problem. So I updated to "Update 4" and I just tested it and it now works. 🙂 

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Community Expert ,
Jan 19, 2021 Jan 19, 2021

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This note in the help implies cloud storage isn't always enabled for your CC account. Have you checked that?

 

https://helpx.adobe.com/robohelp/user-guide.html/robohelp/using/review-process.ug.html

"Note:

For optimal performance, we recommend you to verify that the cloud storage is enabled in your account. "

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Explorer ,
Jan 20, 2021 Jan 20, 2021

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Hi Amber,

By pressing Cloud button in CC I can somnething use space in storage, so I think it is enabled. 
defaultv667u7s1tnd8_0-1611132764253.png

btw, I launched trial version on another PC and Review works ok. I have Individuals plan. Does it supports review function? 

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Community Expert ,
Jan 20, 2021 Jan 20, 2021

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Both RoboHelp and Creative Cloud are subscription only but you don't need CC, just the app. If you do have CC, then you have the app. Please clarify what you mean by Individuals plan.

 

To the best of my knowledge all that is required is that the author has access to both 2020 and has installed the CC App (or CC itself).

________________________________________________________
See www.grainge.org for free Authoring and RoboHelp Information

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Explorer ,
Jan 20, 2021 Jan 20, 2021

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Sory for confusion. As you can see on my screenshots, I mean CC desktop app, on which i logged with the same user as in robo. 
On Individuals plan I mean robohelp subscription type. 

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Explorer ,
Jan 20, 2021 Jan 20, 2021

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UPD:
Tried on another PC with my subscription. Result is the same as on screnshot. 
However with trial I can generate Review link

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Community Expert ,
Jan 20, 2021 Jan 20, 2021

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I'm not sure what the problem is here. Maybe try Support? See https://helpx.adobe.com/contact/enterprise-support.other.html#robohelp for your support contact options.

 

You can change your username to something more friendly in your forum profile settings.

________________________________________________________
See www.grainge.org for free Authoring and RoboHelp Information

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Participant ,
Mar 26, 2021 Mar 26, 2021

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I had this same problem using Robohelp 2020.3.32. I just received word that the latest update fixes this problem. So I updated to "Update 4" and I just tested it and it now works. 🙂 

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Explorer ,
Mar 30, 2021 Mar 30, 2021

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Can confirm that issue is gone with update 4. However now there is no ability to delete created reviews. Moreover, when you press "Create a link", it can create more than 5 reviews 

defaultv667u7s1tnd8_0-1617120053821.png

 

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Community Expert ,
Mar 30, 2021 Mar 30, 2021

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@defaultv667u7s1tnd8 Currently there is no delete, that will be added. There is another thread explaining a back door way of doing it but that will delete all reviews.

 

It certainly should not create more than one review so you might need to refer to support. See https://helpx.adobe.com/contact/enterprise-support.other.html#robohelp for your support contact options.

________________________________________________________
See www.grainge.org for free Authoring and RoboHelp Information

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Explorer ,
Apr 06, 2021 Apr 06, 2021

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Hi @Peter Grainge and other interested. You can delete your review in Adobe Creative Cloud App, in Cloud Documents. 

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Community Expert ,
Apr 06, 2021 Apr 06, 2021

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@defaultv667u7s1tnd8 If I recall correctly that is part of it. I think you also have to open the RHPJ file in a text editor (project closed) and delete the cloud id line.

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Explorer ,
Sep 15, 2023 Sep 15, 2023

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Hi Peter! Long time fan. Do you know how (or if you even need to) to get the Cloud ID line back? I tried this and inadvertently did not save it (face palm).

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Community Expert ,
Sep 15, 2023 Sep 15, 2023

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Sorry but I'm not following what you want. What Cloud ID line? 

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My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

 

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Explorer ,
Sep 15, 2023 Sep 15, 2023

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The one you mentioned in the post above. The Cloud ID line in the RoboHelp project file. I opened it with notepad and deleted it. Is there a way to get that value back if I lost it?

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Community Expert ,
Sep 15, 2023 Sep 15, 2023

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It's very late here so I hadn't looked back. I'll look in the morning but I very much doubt it.

 ________________________________________________________
My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

 

 

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Community Expert ,
Sep 16, 2023 Sep 16, 2023

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Looking in a project that has a review, the RHPJ file has no cloud id that I can see. The process must have changed. 

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

 

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