RH2020 CHM output. F1 in our app shows the right topic. But TOC is not opened in right place

[Olivier Toebosch]

Hello,

I want to unmerge a project and migrate to 2020 at once (now on RH 2019 Classic).

Output is CHM. Made a small project in RH2020 for this purpose. All going fine.

Context help is launched from our application by passing window ID, windows id is used in mapping file and topic is defined there.

Result: When I push on the F1 in our application, indeed the right topic is shown in windows help gui, but the TOC 'cursor' remains on the name of the default page (or first topic in the toc).

My question is 'how to show the place of the topic in the toc'?

First I did some searches here. Windows settings was default (no entry). I did make an entry and default the box autosynchronize TOC is ticked. It makes no difference with or without a windows setting defined

best regards

Olivier

[Amebr]

You could try running MJ's diagnostics to make sure everything is registered correctly:

http://kb.helpwaregroup.com/ms-html-help/mj-s-diagnostics

Otherwise I would recommend contacting support using the email address on this page:

https://helpx.adobe.com/contact/enterprise-support.other.html#robohelp

[Olivier Toebosch]

It is now more than 2 weeks (15/03) I posted an email to tcssup@adobe.com.

Is someone actually reading this?

Someone from Adobe?

Feel a bit forgotten. Having the toc focus in the right chapter/topic  seams essential to me when clicking F1

I stopped all efforts to  migrate due to this problem. Waiting...

best regards

Olivier

[Peter Grainge]

Support do not follow the forum. Send a chaser. 

________________________________________________________
My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

[Jeff_Coatsworth]

Follow up again with them & reference this thread.

[Olivier Toebosch]

thx Peter.

they are humans. not perfect..

i'll send a reminder via email

regards

Olivier

[Peter Grainge]

Did Support get back to you?

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

[Olivier Toebosch]

Hello Peter,

The same day as the reminder. But as it can happen, I could not reproduce the problem. Toc was opened with the right focus

I'll have to check it again. But no time for the moment. Probably later this week...