RH2020 Reviewer markup and comments move and don't display correctly

[rtkwolf]

I’m on RH 2020.5.71 and started using the Review tool with 4 people doing the reviewing. All the reviewers received the linked emails, and everything was going fine until I started getting the markup and comments back.

Where the reviewers highlighted or made comments is not where I see it. It has jumped to a completely different line/area. A reviewer showed me on his screen how he highlighted a line and when he started to scroll down the highlighter line kept moving around. When he scrolled back up it highlighted the correct line. When I open the document in RoboHelp all highlighting, and comment markup is moved to the wrong line/area. So, I have no idea what needs to be updated!

I'm including two images one is from the reviewer called RH_Reviewer and the other is the image I see as the author called RH_Author. As you can see in the RH_Author all the mark up is in the wrong places.

Any ideas what is happening???

[JamesJim]

I created a bug report: https://tracker.adobe.com/#/view/RH-10507.

If anyone else has this problem, please vote for it.

[Peter Grainge]

@Fred_THIBERT-Axxone_System This is mainly a user to user forum rather than an official Adobe support channel. That said some staff do pop in to help on occasion but they are staff outside the Support staff you will have spoken to. If you are frustrated with Adobe Support please direct that to them rather than other users who are trying to help you.

- This is still a tip, which imposes to think about it for the reviewers, that are not doing this each morning...

Not quite sure what you are getting at here.

- As an author, the links received by mail for each comment are not working. So I need to open each topic to be reviewed, to see if there is some comment on it.

Using two Adobe IDs I sent myself a review and the email came back to me within a few minutes. With that said, it listed the edits without any information about the topics they were made in. I will report that to Adobe to see if that or you next point or both can be addressed in a future update.

- In order to see the comments AND the docs, I need to open the link I sent to the reviewers, which opens RH on line. Creative Cloud is really useless, and the fact that I installed it on my PC, as requested in your deocumentation, had no effect. Still no access to the documents.

You are saying you need to open the link you sent to reviewers. Why is that as the procedure is to go to the Review tab and see the comments and action them.

- It would be great, at least, to give this information on Robohelp Help site, so people don't loose their time in discovering this in a forum...

There is online help and the supplied About RoboHelp sample project also has a topic covering reviewing.

________________________________________________________
My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

[Fred_THIBERT-Axxone_System]

Hi Peter,

Thank you very much for your answer.

I'm sorry if I have posted this issue in the wrong place. As I'm new here, and because I found the link to this forum on the Adobe support site, I thought there were Adobe staff to answer officially to some topics.

I do appreciate people who give their time to help others, (and try to do it when I can), and it was absolutely not my purpose to criticize their work.

I will contact Adobe support directly.

Thanks again for your help !

[Peter Grainge]

I reported this to Adobe and the lack of indication of the topics edited will be addressed in a future version.

________________________________________________________
My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

[Peter Grainge]

Many find this channel more useful. 🙂

________________________________________________________
My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.