Robohelp 2020 connection

Report · May 01, 2025

Hi RH team,
We are two teams that use RH2020 : dev and analyst.
In dev team, we had had an upgrade of global protect, then we (dev team) could not connect to RH2020 anymore. An image is linked.

Report · May 01, 2025

First off - you know you're NOT talking to RH Support, right? This is a user-to-user forum.

Next, let's have some more info, shall we? Are you referring to accessing your RH projects on some server or just launching RH on your workstation?

Report · May 02, 2025

we had had an upgrade of global protect

Global protect???

What has been upgraded?

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Report · May 19, 2025

If "global protect" is not a typo, then I think you are talking about security/antivirus/firewall software.

If this is correct, then it sounds like the software is configured improperly and is blocking required Adobe servers. See the endpoints list linked in this help topic: https://helpx.adobe.com/au/tech-comm-suite/kb/known-issues.html