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RoboHelp 2022.2.22 Does not open index.htm file

Explorer ,
Sep 08, 2023 Sep 08, 2023

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I just recently uninstalled/rebooted/installed my Robohelp due to a different issue. 

With the same version installed, I get this warning when I open my RH project:

ChadPink_0-1694204717723.png

I click OK, generate a Responsive HTML5 output, no errors, but the index.htm file does not open correctly. It just keeps "thinking." I tried to open in Edge thinking Chrome might be the culprit, but I'm getting same issue.

ChadPink_1-1694204847482.png
Any ideas?

 

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Community Expert ,
Sep 08, 2023 Sep 08, 2023

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Your reinstall may have picked up patch#3 that just recently came out - I'd update to it anyway for the fixes.

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Community Expert ,
Sep 10, 2023 Sep 10, 2023

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Which version is showing in the Help menu?

 

Edge is built on Chrome so while it could be the issue, it is unlikely.

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My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

 

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Explorer ,
Sep 11, 2023 Sep 11, 2023

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It's the same as the previous one I uninstalled.

ChadPink_0-1694436932635.png

 

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Community Expert ,
Sep 11, 2023 Sep 11, 2023

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If it was 2022.2 and showing the image in your first post, then someone must have opened it in 2022.3. That is likely but not definitely the cause of the problem. 

 

Can you not just apply Update 3?

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My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

 

 

 

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Explorer ,
Sep 11, 2023 Sep 11, 2023

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No, it's blocked by our IT.

I'll have to download patch 3 installer to my machine or have a link to it so our IT knows what to install.

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Community Expert ,
Sep 11, 2023 Sep 11, 2023

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Blocked for you or they don't want it installed? It can be downloaded from Download RoboHelp and RoboHelp Server (adobe.com).

 

The only other way to get that message would be you had an earlier update of 2022. Either 2022.0 or 2022.1.

 

You could also try creating a new preset or with the project closed, delete the .rh folder and then reopen the project.

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

 

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Explorer ,
Sep 11, 2023 Sep 11, 2023

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Blocked for me. 
No, my previous version was 2022.2.2 (I had to look at the screenshot on the other thread 🙂 ) Each time I close my project and open it, I get the Warning.

ChadPink_0-1694440032169.png

 

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Explorer ,
Sep 11, 2023 Sep 11, 2023

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I found this link:  https://helpx.adobe.com/robohelp/using/what-s-new-in-robohelp-2022-release-update-3.html#install_upd...

When I click Windows in this box, it has the same filename as the one our IT installed.

ChadPink_0-1694440254391.png

 

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Community Expert ,
Sep 11, 2023 Sep 11, 2023

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Try the link I gave you. 

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My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

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Explorer ,
Sep 11, 2023 Sep 11, 2023

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It's the same file name 😞

ChadPink_0-1694441944484.png

 

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Community Expert ,
Sep 11, 2023 Sep 11, 2023

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The file name doesn't change. Download it and install. 

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Explorer ,
Sep 11, 2023 Sep 11, 2023

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ok, will have IT install it. Thanks!

 

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Explorer ,
Sep 11, 2023 Sep 11, 2023

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Just wanted to make sure I am downloading the correct file. I went to the link you provided, and it is telling me that I am downloading a Trial version. Is this ok?

ChadPink_0-1694448339032.png

 

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Community Expert ,
Sep 11, 2023 Sep 11, 2023

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Yes, it's the same version as the "full" one. The difference is that you have a subscription already, so it will not limit you to the 30 day trial.

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Explorer ,
Sep 11, 2023 Sep 11, 2023

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Sounds good. I'll proceed with the install then. Thank you so much!!

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Explorer ,
Sep 11, 2023 Sep 11, 2023

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And one more thing.. so when I opened the RH project, it was showing the 2022.2.22 version as per the screenshot I took... but when IT did the uninstall, it showed this version. This probably explains why I get the "old version" warning each time I opened the project.

ChadPink_0-1694448462233.png
My question is.. should I go ahead and have IT install the Trial version I downloaded?

 

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Community Expert ,
Sep 11, 2023 Sep 11, 2023

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That's OK. When you install it, it will recognise your licence.

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My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

 

Help others by clicking Correct Answer if the question is answered. Found the answer elsewhere? Share it here. "Upvote" is for useful posts.

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Explorer ,
Sep 11, 2023 Sep 11, 2023

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Installed the latest version.

ChadPink_0-1694454704065.png

Still the same [index.htm file does not open correctly. It just keeps "thinking."] issue 😞

ChadPink_1-1694454742676.png

 

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Community Expert ,
Sep 11, 2023 Sep 11, 2023

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Ok, one down, one to go. Have you tried a test with the sample project? If it acts the same way, then I suspect the issue is something to do with permissions in the browser settings. If it works, then there's something in your project that's going sideways.

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Explorer ,
Sep 11, 2023 Sep 11, 2023

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Tried the sample project. It generated an dI'm able to view it.

ChadPink_0-1694457295563.png

There were a lot of changes done to our network lately. I'll get with a developer to see if they can figure it out. I'm hoping it is a permissions issue.

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Community Expert ,
Sep 11, 2023 Sep 11, 2023

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Before doing that, try generating your project into the same spot that just worked for the sample.

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Community Expert ,
Sep 11, 2023 Sep 11, 2023

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Create a folder c:\Testoutput and generate to that.

________________________________________________________
My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

 

Help others by clicking Correct Answer if the question is answered. Found the answer elsewhere? Share it here. "Upvote" is for useful posts.

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Explorer ,
Sep 26, 2023 Sep 26, 2023

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Updates on this issue. Still cannot open the index file. I got approved for admin rights, I now have that in place.
I generated my project while logged in to my admin account, the same issue. [index.htm file does not open correctly. It just keeps "thinking."]

 

ChadPink_1-1695757419681.png

I got with our developer and he said my index.htm file was missing some files. Does anyone know what this is? Sorry, I can't explain it detail. Too technical for me. He did say "CSHParam" was missing from index.htm

ChadPink_3-1695757530712.png

Our Developer figured out a way to fix the issue; however, it was done by manually updating the index.htm file. It might work in the mean time since we have a SW release coming soon. But it's not ideal.

 

 

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Explorer ,
Sep 26, 2023 Sep 26, 2023

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These are the lines that our Dev added to make the index.htm file work.

ChadPink_0-1695758654904.png

 

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