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RoboHelp 2022: Topic not loading in author view

Explorer ,
Nov 07, 2024 Nov 07, 2024

Hello.  I have just converted a classic (2017) project to 2022, and there are a couple topics that aren't loading.  The "loading author view" message appears, nothing happens from there.  It gives you an option to dismiss the Loading author view, but nothing happens when I click on it, and I can't work within the topic or any other topics.  Will it eventually load?  (Right now it's been 24+ minutes.  Previously I'd exited RoboHelp and reopened it, with the same results).  Is there a limit to the file size of a topic?  The topic in question is 3051 kb.  

 

Has anyone experienced this and is there a way to get it to load?  I'm not sure if it eventually will; I'll keep it open longer as I work on other things.

 

thanks!

 

Christine301653386cjz_0-1731018413572.png

 

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Community Expert ,
Nov 22, 2024 Nov 22, 2024

It might be worth raising a bug report. Obviously it won't help you, right now, but it certainly couldn't hurt for Adobe to take a look at something that worked fine in an older version of RH. And you've done all the hard work to prepare a dummy topic with the problem - I'm sure the devs would love to look at it. 😛 😛

 

You can request features and report issues here: https://tracker.adobe.com/

Post the item number in the discussion so people can easily vote if they want the same functionality.

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Explorer ,
Apr 09, 2025 Apr 09, 2025
LATEST

I finally did report a bug:

RH-12899

 

Thanks 🙂

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