Robohelp 9 WebHelp does not display in Google Chrome. Help!

[kregerj]

This may have already been answered, but WebHelp will not display at all on my Google chrome browser. I have RoboHelp 9, and using Google Chrome v.13.0.782.112.m. I checked my other browser, IE8, and WebHelp displays perfectly on there. Any suggestions?

[Peter Grainge]

The Support Engineer is wrong if they stated that Chrome is not supported but is that what they said? Chrome is supported from RoboHelp 9 but you need to understand it will not run locally so to that extent it is not supported. When the help is on the server, your customers will be able to view it using Chrome.

If you are installing webhelp locally for your customers, then I believe your engineers can set it up to run within the HM2GO but whether or not that is acceptable is another matter.

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@petergrainge

[Guest]

Yes - the support engineer told me Chrome was not supported with RH9. I tried to politely tell him he was wrong, but his response did not change.

Our hosted WebHelp works just fine in Chrome for our customers. For the WebHelp that gets installed with our products, we'll just have to point them to another browser or access the hosted WebHelp on Chrome.

Thanks for all your help, folks.

[SpectrumCNC]

I have not tried compiling my multiple Help files that are done in RH7 in the Trial version of RH9 as yet, I will do that.  If that resolves the Chrome browser issue, great, if not, our software product uses its own ActiveX based Web Server so if I could form the URL correctly for Chrome that might work too.

[Jeff_Coatsworth]

If using the argument method, you have to change your Chrome shortcut first & then open the index page of the help. This "security change" of Google's affected all providers of webhelp, not just RH. In my case our product gets installed on the client's LAN server and it still affected us. I had to tell people that they couldn't use Chrome to view it - IE & FF were fine.

[Peter Grainge]

@Jeff Isn't that because the help was on a LAN server that was not configured as a web server?

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See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

[Jeff_Coatsworth]

Yes, it still falls into Chrome's definition of "local" therefore = "dangerous" ;>)

I know that the argument method of launching works, but it was easier to tell our clients to just use another browser.

[Peter Grainge]

Thanks for confirming that. I didn't want anyone reading this thread later to see the word Server and not appreciate Chrome has to be on a Web Server.

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See www.grainge.org for RoboHelp and Authoring tips

@petergrainge