Robohelp and Netskope

[cwilbur]

Hi,

Does anyone have any experience with Robohelp and Netskope? It seems that Netskope is blocking the ability to create a connection between Robohelp and SharePoint Online, and therefore publishing is blocked.

Has anyone else had this issue, and how did you resolve it?

thanks,

Carmela

[surbhi_maheshwari]

@Amebr I meant following:

You need to set NODE_EXTRA_CA_CERTS enviroment variable with value as your CA certificate file path. 

If you don't have permissions to do so please ask your admin to help. Once this is set, please restart the machine and try again. I hope that it should work after that.

[Peter Grainge]

@Grant27459497a2f2 My comment was noted as being to @cwilbur and was saying they needed to take it with their developers, that is the developers in the company @cwilbur works for. That is the usual solution but IT Admin would also deal with it.

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

[Grant27459497a2f2]

Cool, that's kind of what I figured. Thanks for your help!

[Peter Grainge]

It isn't @Amebr who has the problem. Tagging @Grant27459497a2f2 

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.