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Twisty implementation failed: Upgrade from RH 2019 CLASSIC version to RH2020

New Here ,
Mar 15, 2021 Mar 15, 2021

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Hello,

We recently upgraded our RoboHelp project files from RH 2019 Classic version to the RH2020. Our projects include few topics that use the twisty.js file implementation with expandable drop-down hotspots. The files include a long list of items. Using the Show All/Hide All button, we can expand and collapse all items on the page in one go.

Post-upgrade, the expandable text for single item works. But, the twisty implementation has failed. The Show All/Hide All button isn't working. We tried to implement the same in RH 2020 using the new twisty file. But once we insert the button, it gets added to each and every item on the page and not as a single button for the entire page. Is there a workaround or any other setting that we are missing out?

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Adobe Community Professional ,
Mar 15, 2021 Mar 15, 2021

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What point version of RH2020 are you running? If you aren't on the latest one, then update & try the conversion again. Each patch provides better coverage of features in the upgrade process.

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Adobe Community Professional ,
Mar 15, 2021 Mar 15, 2021

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The twisty.js file was coded for Classic versions and I would not expect it to work in 2020. It was written by someone who no longer supports the forum so there is no one to rewrite it for 2020.

 

RoboHelp subsequently implemented its own twisties through the CSS and the skins have buttons to expand all dropdowns.

 

Sorry but you will need to convert to the built in method.

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See www.grainge.org for free Authoring and RoboHelp Information

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New Here ,
Mar 15, 2021 Mar 15, 2021

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Thank you for your response!

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New Here ,
Mar 15, 2021 Mar 15, 2021

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We are using RH Version 2020.3.32. I will check for updates and try if the updated build has a solution to it.

 

 

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Adobe Community Professional ,
Mar 15, 2021 Mar 15, 2021

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Peter's got the solution - you'll have to edit your method unless you've got a JavaScript programmer at hand.

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Adobe Community Professional ,
Mar 15, 2021 Mar 15, 2021

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As the twisty.js file is not a supplied file, the updates will not fix this issue.

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See www.grainge.org for free Authoring and RoboHelp Information

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New Here ,
Mar 16, 2021 Mar 16, 2021

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Thank you for all the help on this so far.. We tried using instructions from here: https://www.grainge.org/pages/authoring/rh_tour/rh2020/authoring/dropdowns.htm?rhhlterm=twisty%20twi...

This does help us add the "Show All/Hide All" buttons. However, it adds this for every drop-down text we have. Ideally, we'd want the "Show All/Hide All" button to appear once on the page for all the drop-down text we have on it.

Twisty_RH2020.png

Notice the 4 "Show All" images it has inserted. We'd have liked for one "Show All" image to be inserted and on the click of this button, all 4 drop-down text expand.

What are we missing?

Thanks!

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Adobe Community Professional ,
Mar 16, 2021 Mar 16, 2021

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The twistie icon on 2020 is only designed to work for that specific twisty. Show All is part of the skin as highlighted in the example below.

 

image.png

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See www.grainge.org for free Authoring and RoboHelp Information

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Adobe Community Professional ,
Mar 16, 2021 Mar 16, 2021

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And there's a setting in the skin to turn on labels for all those icons if you want to display them.

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RoboHelp Documentation