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New topics/folders not appearing in Contents tab but is available under the File explorer

Community Beginner ,
Dec 26, 2019

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Hi,

 Of lately, I have noticed that when I create a new topic or subfolder in RoboHelp 2019, it does not show up under the Contents tab. However, I do see the topic/subfolder in File Explorer. As a workaround, I have to close and reopen RoboHelp to see the new topics created (attaching screenshots of topic in File explorer and missing in RoboHelp). This is becoming a hazzle. Is there something I'm doing wrong?

Please help!

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New topics/folders not appearing in Contents tab but is available under the File explorer

Community Beginner ,
Dec 26, 2019

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Hi,

 Of lately, I have noticed that when I create a new topic or subfolder in RoboHelp 2019, it does not show up under the Contents tab. However, I do see the topic/subfolder in File Explorer. As a workaround, I have to close and reopen RoboHelp to see the new topics created (attaching screenshots of topic in File explorer and missing in RoboHelp). This is becoming a hazzle. Is there something I'm doing wrong?

Please help!

TOPICS
Product help

Views

205

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Dec 26, 2019 0
Adobe Community Professional ,
Dec 28, 2019

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Same questions to both of you.

 

  1. Are you using 2019 New UI or Classic?
  2. Does the folder not appear at all or is it next time you open RoboHelp?
  3. Do you have all updates applied? You should be on Update 10.

www.grainge.org

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
The black Reply link nests replies and they sort out of order.

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Dec 28, 2019 0
Community Beginner ,
Jan 06, 2020

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@Peter - I'm using 2019 New UI. When I create a new folder or topic, it does not appear at all. It appears only when I close and reopen the project.

And yes, I'm on Update 10 as well.

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Jan 06, 2020 0
Community Beginner ,
Jan 06, 2020

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UPDATE: When I create a topic or folder as a Master Page, the folder and topics are appearing under the Contents tab. Is it required to create new topics and folders as a Master page? Wondering if I was doing it wrong all this time.

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Jan 06, 2020 0
Adobe Employee ,
Jan 06, 2020

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Thank you for providing details on this. However I didn't get the UPDATE part of your response. Can you please explain "Creating a folder as a Master Page" steps that you are trying? It would be helpful if you can provide a sample project where this is reproducible along with steps.

Just to reiterate, to create a new topic/folder, you need to click on "+" icon in Contents Panel or right-click in the panel.

 

Regards,
Vikas Singla

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Jan 06, 2020 0
Community Beginner ,
Jan 10, 2020

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Vikas,

I thought creating a topic as a Master page is what helped resolve the issue, but I'm noticing that's not the case. Something else seems to have fixed the issue.

Anyways, it seems to be working fine now.

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Jan 10, 2020 0
Adobe Employee ,
Jan 10, 2020

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Whenever you come across an Application error. Make sure you save your work and restart RH. After application errors it can start behaving inconsistently. You can quickly restart from Help menu or using Ctrl + Alt + R.

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Jan 10, 2020 0