When I try to generate and publish my already the WebHelp documentation on my FTP, you are giving this error message below.
Publishing has been cancelled.
Failed to create directory: _Portais.
But the settings, I put as it is in FileZilla, FileZilla and functions normally. What can it be? Images below.
I'm waiting for answers.
Thank you very much.
Perhaps it would be helpful to also see a screen capture of the Publishing settings dialog from RoboHelp?
I was confused. I meant Filezilla.
The following image
Perhaps you need to create a folder on the server that is named "INeedHelp" inside the HelpOnline folder?
I'd try that and then try publishing again. Maybe RoboHelp is having issues creating folders.
Ah, what a pity ... still did not work. Same error message.
Did you create the folder "INeedHelp" on the server side?
The image which you have shown is of RoboHelp server settings dialog.
Thanks and Regards,
Curious what you are seeing that indicates RoboHelp Server? What I've seen so far just seems to be the standard publish dialog. So I'd love to know if there is some tell tale sign I'm missing.
Rick is quite right and it brings up an important question. The term "server" in this scenario seems to be a conventional server and not the optional "Adobe RoboHelp Server" - a separate add-on product. So we need to have claudineibjr confirm that this is not being published to an Adobe RoboHelp Server (and if it is, which version?)
Otherwise I think this relates to a common problem some folks have had using the WebHelp publishing dialog using the FTP protocol dialogs. It usually relates to a permission issue or experimenting to find the right string for the path to the FTP Server (as shown in the last screenshot). First let's establish claudineibjr is not using Adobe RoboHelp Server because that requires a different approach altogether.
Adobe Certified RoboHelp and Captivate Instructor
Very important your observation, but i don't has used Adobe Robohelp Server, im using my server (alias, server of company where i work). I'm using FTP publication dialog box in Robohelp. (Robohelp 2015)
Curious is who using Filezilla, the publication is successful.
I am also a FileZilla user. I manage one of my web sites using RoboHelp and I "publish" using FileZilla. I've never set it up to just publish from RoboHelp. I always open FileZilla to publish.
Yeah ... I gave up trying to publish straight from Robohelp.
Still, thank you.
Yes, i create a folder "I Need Help" in the server.