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RH 2015 not saving Conditional Build Expressions in Multiscreen HTML5 Settings

Participant ,
Feb 15, 2018

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In RH 2015, when I set a Conditional Build Expression for the screen profiles (in my case, phone, tablet, and desktop) on the Multiscreen HTML5 Settings window, I can generate the projects with those settings one time if I click "Save and Generate".  If I return to the Multiscreen HTML5 Settings window, all the Conditional Build Expressions are reset to "(None)".  If I click "Save" and then re-access the screen, the Conditional Build Expressions are reset to "(None)".  Is anyone else seeing an issue where these settings are not being saved?  Thanks.

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RH 2015 not saving Conditional Build Expressions in Multiscreen HTML5 Settings

Participant ,
Feb 15, 2018

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In RH 2015, when I set a Conditional Build Expression for the screen profiles (in my case, phone, tablet, and desktop) on the Multiscreen HTML5 Settings window, I can generate the projects with those settings one time if I click "Save and Generate".  If I return to the Multiscreen HTML5 Settings window, all the Conditional Build Expressions are reset to "(None)".  If I click "Save" and then re-access the screen, the Conditional Build Expressions are reset to "(None)".  Is anyone else seeing an issue where these settings are not being saved?  Thanks.

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HTML5 layout

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Adobe Community Professional ,
Feb 15, 2018

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Are you all up to date? You don't mention your RH2015 point version.

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Participant ,
Feb 15, 2018

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I'm using RH 2015 Version 12.0.4.460.

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Adobe Community Professional ,
Feb 16, 2018

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I recall there was an issue with RoboHelp 2015 where on upgrading the build expression got reset to None. However, after setting a build expression and saving it, then it stuck.

I think you will have to contact Adobe Support on this one to see if anyone else had this issue and if they have a fix. I don't recall seeing anyone else reporting this though.

Have you tried deleting the CPD file and reopening the project?


See www.grainge.org for free RoboHelp and Authoring information.

@petergrainge

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
The black Reply link nests replies and they sort out of order.

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Participant ,
Feb 16, 2018

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OK, thanks for the info.

I tried deleting the CPD file, resetting the Conditional Build Expressions, clicking the Save and Generate button, and then closing the project. The Conditional Build Expressions were reset to "None" when I reopened the project.  I repeated the process, but clicked the Save button.  The Conditional Build Expressions were again reset to "None" when I reopened the project.

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Adobe Community Professional ,
Feb 16, 2018

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To narrow it down, if you try it with the Responsive layout or WebHelp, does it behave the same as the Multiscreen?

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Participant ,
Feb 16, 2018

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I don't use the Responsive layout, but I am generating a WebHelp output for this same project.  The WebHelp output retains the Conditional Build Expression.

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Adobe Community Professional ,
Feb 16, 2018

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Just as a test - it will give the Support people more to go on if you narrow it down to just an issue in Multiscreen (although frankly, don't expect much of anything to get fixed in that flavour if it is the culprit - all the energy is going into Responsive).

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Participant ,
Feb 16, 2018

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RH saves the Conditional Build Expression when I use the responsive layout.

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Adobe Community Professional ,
Feb 16, 2018

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That make me wonder if in fixing the issue, somehow the multiscreen layout got missed. The only thing I can suggest to test that is to set up another layout, not a copy.

If that doesn't work, then again it's a Support issue.


See www.grainge.org for free RoboHelp and Authoring information.

@petergrainge

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
The black Reply link nests replies and they sort out of order.

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