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Good morning, I found my Adobe stock account blocked without knowing the reason for violations
of the guidelines.
I don't know exactly what the problem is but I believe I have the right to an answer and a discussion
to find out what
the problem is and correct the errors.
I have worked for this site for years and have achieved a good level.
If I made a mistake I can fix it without having to block accounts.
What can i do now?
Reply to the contact us link on your Dashboard page and wait for Adobe to respond. It could take days or weeks, as they seem to be investigating many temporarily suspended accounts right now.
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Reply to the contact us link on your Dashboard page and wait for Adobe to respond. It could take days or weeks, as they seem to be investigating many temporarily suspended accounts right now.
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It may be worth to look into other posts of this theme. As you can see from other posts: If your account has been suspended, there is nothing that this community of peers can do for you. You will need to contact Adobe contributor support via the link at “Contact us”. Adobe will answer via e-mail, so watch your spam folder. The answer may take some time, depending on the workload of contributor support and the complexity of the investigation. So be patient and do not spam the contributor support.
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The contributor team finally responded to me and reported the problem.
I respect the guidelines but they are photos that I uploaded years ago, sold several times and approved by them.
As soon as they reopen my account I delete them.
I always respect editorial lines
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The contributor team finally responded to me and reported the problem. I respect the guidelines but they are photos that I uploaded years ago, sold several times and approved by them.
As soon as they reopen my account I delete them.
I always respect editorial lines
By @Luca5D22
Contributors are still responsible for what they uploaded, even if they passed moderation. So, anyone who sees in their portfolio assets that are not OK, should delete them. That avoids blocking.
Moderation is done to protect customers, not to help you selling your assets. If moderation failed, Adobe needs to take action.