Account deactivated without any reason given

[DVSMedia]

I don't understand what's going on at Adobe stock. A week ago my account was deactivated without any reason. I wrote three times and asked to explain to me the reason for the deactivation of my account, but there was no answer, they simply ignored me. Two weeks ago I ordered a payment of $250 and a day later it was supposed to arrive, but it never arrived in my account. There was still $400 unpaid, which I did not withdraw. I’m just in shock, I don’t understand what’s happening, I didn’t break any rules. I will wait and hope that the company will figure it out and make the right decision regarding my account. Earning money from Adobe stock is my only form of income, and now I'm in a deplorable state.

[daniellei4510]

You emailed them? Or you contacted them by way of the "Contact Us" link? Emailing Adobe does not create a ticket. Even if you contacted them with the "Contact Us" link to ask for details, it will take time for them to respond. Your only option is to wait it out.

[DVSMedia]

I sent messages three times using the "contact us" link. I have no choice but to wait (

[daniellei4510]

Don't spam Adobe. You'll hear back. Check your spam/junk mail folders. It could take days or even weeks to hear back from them, depending on how many investigations are ahead of yours.

[DVSMedia]

Thank you for your reply, you helped me a lot. I will wait and hope for the best outcome for me

[Abambo · Accepted solution]

If your account has been suspended, there is nothing that this community of peers can do for you. You will need to contact Adobe contributor support via the link at “Contact us”. Adobe will answer via e-mail, so watch your spam folder. The answer may take some time, depending on the workload of contributor support and the complexity of the investigation. So be patient and do not spam the contributor support.

[Jill_C]

They are not ignoring you. They are investigating your account, and the amount of time that will take depends on how many other accounts are under investigation. You indicated that you expected payment a day after requesting it, but that never happens. The stated payout time is 7-10 business days after request. Payments are suspended while the account is deactivated. 

[mehdi32564195bdu3]

it happen for me two weeks ago and anyone reply email if i knew it i didnt have much time in this website other website is better than this

[Abambo]

If your account has been suspended, there is nothing that this community of peers can do for you. You will need to contact Adobe contributor support via the link at “Contact us”. Adobe will answer via e-mail, so watch your spam folder. The answer may take some time, depending on the workload of contributor support and the complexity of the investigation. So be patient and do not spam the contributor support.