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Account validation issue ؟؟

New Here ,
Feb 13, 2023 Feb 13, 2023

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I was surprised that this message appeared to me, and I contacted the site, but the response was for the same reason. The account will be reviewed. I sent more than once and I was not answered.. Also, there is no response in the spam mailbox.. All this after I demanded to send my dues.. What is the solution?

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Contributor critique , Contributors , Fotolia , Troubleshooting

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correct answers 2 Correct answers

LEGEND , Feb 13, 2023 Feb 13, 2023

If Adobe find you have broken their rules, they will probably not pay you. This is in the supplier's contract you accepted. If Adobe ask you for info, or explain the problem, and you have a response/excuse/explanation, be sure to send it promptly and politely - it's your best and only chance.

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Community Expert , Feb 13, 2023 Feb 13, 2023

You got an answer, you need to wait. If you did infringe on the rules, you won't receive the dues. If the account gets unlocked again, you will have full control on your data.

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Community Expert ,
Feb 13, 2023 Feb 13, 2023

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It may take a while for Adobe to respond. There are no dues paid by Adobe stock contributors. What dues are you referring to?

Jill C., Forum Volunteer

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New Here ,
Feb 13, 2023 Feb 13, 2023

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I hope for a response and it's okay to wait..
By dues, I mean the amount of money that I earned from selling photos through the site.

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LEGEND ,
Feb 13, 2023 Feb 13, 2023

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If Adobe find you have broken their rules, they will probably not pay you. This is in the supplier's contract you accepted. If Adobe ask you for info, or explain the problem, and you have a response/excuse/explanation, be sure to send it promptly and politely - it's your best and only chance.

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New Here ,
Feb 13, 2023 Feb 13, 2023

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We are waiting for an answer if and justification for stopping the account 

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Community Expert ,
Feb 13, 2023 Feb 13, 2023

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You got an answer, you need to wait. If you did infringe on the rules, you won't receive the dues. If the account gets unlocked again, you will have full control on your data.

ABAMBO | Hard- and Software Engineer | Photographer

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Community Expert ,
Feb 13, 2023 Feb 13, 2023

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Hi @wallpaper 3d ,

Please be advise that people who monitor the forums are unable to assist you with account related issues. You must communicate with Adobe and wait for a response. While waiting I suggest you revise the Adobe Stock Contributor Agreement.

Best wishes

Jacquelin

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