Adobe account deactivation

[Tariq Ali Abro]

Mu Adobe stock account has been deactivated. I emailed them, but they sent me a case number. Can you guide me on what i should do next ?

[Moderator moved the thread to the correct forum]

[daniellei4510]

"Can you guide me on what to do next."

Nothing. You just need to wait while Adobe investigates. It can take days or weeks before you year back from them.

[Jill_C]

All you can do is wait for a response. Check your spam folders to be sure you don't miss it. Don't spam the Stock Contributor team with multiple, repeated requests for updates.

[Abambo]

If your account has been suspended, there is nothing that this community of peers can do for you. You will need to contact Adobe contributor support via the link at “Contact us”. Adobe will answer via e-mail, so watch your spam folder. The answer may take some time, depending on the workload of contributor support and the complexity of the investigation. So be patient and do not spam the contributor support.

[Tariq Ali Abro]

"Still, there has been no reply from their side."

[Abambo]

"Still, there has been no reply from their side."

By Tariq Ali Abro

Sure, so you have to wait. It seems that the team evaluating blocked accounts has a lot of work to do and they are not advancing at the speed you would like them to advance. But there is nothing that you can do about that.

[Tariq Ali Abro]

Hello Tariq,

Your content may be removed, or your account may be deactivated, for not complying with these Account and Content Submission Guidelines.

If your content has been removed, or your account blocked, due to a violation of our Terms (including these Account and Submission Guidelines), and you dispute the decision, you may file an appeal or use an out-of-court dispute resolution option (where applicable in your jurisdiction) by following the process here: https://www.adobe.com/trust/transparency.html

If you believe that we made a mistake in removing or restricting your content or account, you may appeal that action by following the process outlined in our communication to you or by filling out this form. 

Once you submit an appeal, it’s sent for review, and we will notify you of the outcome of the appeal.

Regards,

Adobe Contributor Relations

[Tariq Ali Abro]

What should I do now?

[daniellei4510]

There is not you can do outside of using the Contact us link and wait. Might take days, might take weeks, depending on the number of investigations ahead of yours.

[daniellei4510]

If you filed the appeal, you wait to hear back from Adobe. Or check your dashboard on occasion to see if your account was restored, in case you missed an email telling you as much. If your violation was particularly egregious, it's always possible the suspension was permanent. But Adobe will let you know if that is the case. Good luck.

[Abambo]

If you think that the blocking is not warrented, file an appeal. Else, you should move on.

[Jill_C]

It has only been a week. Some Contributors have reported waiting months for the account investigation to be completed.

[Nancy OShea]

Adobe likely detected some suspicious account activity.
1) Unusual sales or refunds.
2) Too much similar content.

3) Brand names in titles, keywords or descriptions.
4) Complaints from customers / 'Take Down Notice' requests from 3rd parties.
https://helpx.adobe.com/stock/contributor/help/submission-guidelines.html

This matter is between you and Adobe Stock, not fellow Contributors in this user-to-user community.

Be patient. It could take several weeks or months for a full investigation. If requested, provide additional information directly to Adobe Stock. In the meantime, work on other projects. Submit content to other stock services.

Good luck.