AdobeStock account has been deactivated for over 2 months! AI replies and congratulations...

[Volodimir Basov]

Hello Adobe Community,
I am writing here out of both frustration and hope.
My Adobe Stock Membership Account was deactivated over 2 months ago, presumably for violating Adobe's Terms of Service, there was a generic email from the AI ​​with a generic list of things I could have violated - take your pick, without any reference or familiarity, /template/ and a link to file an appeal. I filed an appeal the same day and have contacted several times, but have still not received a clear answer or decision. Only a generic "we are investigating" response from the same AI /no specifics and template, a couple of responses and they are absolutely identical to the letter!/.

My portfolio consisted exclusively of hand-drawn or manipulated vector illustrations, "vector work only, about 8000 and about 2 years of work" some of which used AI tools in the early stages of sketching - but all of them were hand-vectorized, detailed and created with real effort. However, Adobe has never confirmed what exactly led to the deactivation.

To make matters even more confusing:
I recently received an email congratulating me on a free Creative Cloud membership as a reward for my achievements in 2024 and this is for a deactivated member, is this some kind of specific Adobe humor!?

The other day, I received another email saying that one "1" of my assets was removed after a second review of some kind, but my entire portfolio is inaccessible even to me, and all the content seems to be deleted or hidden...

I can't even log into my member account - it just says "Your account has been deactivated. Check your email or contact us."

So my questions are:

• Why is Adobe still reviewing or removing assets from a portfolio that has been deactivated for over two months?
• Why send rewards to a member whose account has been deactivated?
• Is my content still stored somewhere inside or has it already been removed?
• Most importantly, how long do I have to wait for an actual response?

I am a dedicated member who truly values ​​the Adobe Stock platform and wants to resolve this issue properly. But the complete lack of transparency coupled with these conflicting messages leaves me completely confused.

If anyone from the community or Adobe staff sees this and can provide clarity, advice, or even just an appreciation, it would mean a lot.

Thanks

[Moderator moved the thread to the correct forum]

[Abambo]

Adobe staff is not participating in a public debate about why an account has been blocked. Your only mean to get a resolution is going through the contributor support.

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@Volodimir Basov wrote:

To make matters even more confusing:
I recently received an email congratulating me on a free Creative Cloud membership as a reward for my achievements in 2024 and this is for a deactivated member, is this some kind of specific Adobe humor!?

The other day, I received another email saying that one "1" of my assets was removed after a second review of some kind, but my entire portfolio is inaccessible even to me, and all the content seems to be deleted or hidden...

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Those e-mails have been sent out before your getting blocked, as blocked accounts are excluded from the bonus program.

If your account has been suspended, there is nothing that this community of peers can do for you. You will need to contact Adobe contributor support via the link at “Contact us”. Adobe will answer via e-mail, so watch your spam folder. The answer may take some time, depending on the workload of contributor support and the complexity of the investigation. So be patient and do not spam the contributor support.

[Volodimir Basov]

! Thanks for the answer, but judging by your comments, I'm not sure you read my message carefully:
Yes, I immediately contacted the support service, then a month later I wrote again and after more than two months there was no answer, and I have a feeling that it will never arrive, otherwise why delay it so much...
Regarding the reward and deleting files, these letters arrived last week, one at the beginning, the other at the end of the week / essentially "2" two months after deactivation/, if letters from Adobe do not go so slowly that they need a couple of months to reach the addressee, then yes, they were sent after deactivation!, well, or those who sent them did not know that there was already a deactivation a couple of months, then it is difficult to imagine what kind of mess is going on in Adobe...

!!! And yes, I know that this forum does not solve such problems in terms of removing blocks and other things, but only for communication and obtaining adequate information, which I am needed now, to help find one of the many who has encountered something similar and can tell at least something valuable and useful... and please do not write more about the appeal "you will need to contact the support service..." maybe it should work like this, but for some reason it does not work like this now! Thank you!

[Abambo]

Regarding the reward

By @Volodimir Basov

The contributor bonus has been announced on January 18th and distribution of the codes is automated, so I would expect them to be sent really in that time frame.

As for others in your situation, you can check this forum, and you will see that some got blocked definitely and others did get their account back, but all needed to wait for quite some time before the final decision came in. Some waited more than half a year. I suppose there are very few employees that do the checking and even less that can take a decision.

As for their situation, you'll never know what the infraction was, that caused the blocking, as only a few really tell what they have done, or understand, why their account got blocked. And reading many complaints about refusals, I'm quite sure that many people don't really understand the offence they are accused off.

And yes, the only way to get news is to contact contributor support.