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Anyone else having problems signing in using Edge or Firefox browsers?

New Here ,
Mar 30, 2023 Mar 30, 2023

I am unable to log in to Adobe Stock using either Microsoft Edge or Firefox browsers (Chrome works). Just wondered if this was a universal problem or known bug?
Once my email address is entered and expecting to go to password the next page that pops up is shown in the atached image. Not related to Adobe and I'm not even sure if it is from my ISP since failure to accept the email password takes me to another page that indicates I'm trying to get into my Microsoft account!! Very confusing.

And yet logging in using Chrome works fine.

 

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Contributors , Troubleshooting
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correct answers 2 Correct answers

Community Expert , Mar 30, 2023 Mar 30, 2023

Hello,

I use Edge, and can sign in - I'm replying to this using Edge.

Maybe clear your browser or cookies connected to the Adobe website.

 

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Community Expert , Mar 31, 2023 Mar 31, 2023

Your screenshot is unrelated to stock. All browsers work (Safari, Chrome, Firefox, Edge).

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Community Expert ,
Mar 30, 2023 Mar 30, 2023

Hello,

I use Edge, and can sign in - I'm replying to this using Edge.

Maybe clear your browser or cookies connected to the Adobe website.

 

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Community Expert ,
Mar 31, 2023 Mar 31, 2023

Your screenshot is unrelated to stock. All browsers work (Safari, Chrome, Firefox, Edge).

ABAMBO | Hard- and Software Engineer | Photographer
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Community Beginner ,
Apr 01, 2023 Apr 01, 2023

My firefox browser allows me to log in without a problem.

 

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Community Expert ,
Apr 01, 2023 Apr 01, 2023
LATEST

Which operating system & version do you have?

Which anti-virus and firewall are you using?

 

Adobe's sites work best with browsers that accept cookies and do not have script blockers or VPN enabled. 

If you use any browser security add-ons, try disabling them to see if that makes a difference.

 

Nancy O'Shea— Product User, Community Expert & Moderator
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