• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
2

Can't Upload any 16x9 Videos

New Here ,
Oct 16, 2023 Oct 16, 2023

Copy link to clipboard

Copied

Since a few Days I am not be able to upload any stock videos in the 16x9 format. 9x16 (vertical) works fine. 
I am uploading from filezilla without any problems. It says the upload was succesful, but I can´t see my videos in my contributor portal. 

Does anyone know what to do?

TOPICS
Troubleshooting

Views

79

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Oct 17, 2023 Oct 17, 2023

Copy link to clipboard

Copied

I know that videos need some time to get processed, but that should be true for vertical and horizontal files. Maybe the codec is wrong. How do you process the assets?

 

If you could share a test file here, I could have a look at it. Make sure that it does not work on your side. It can be anything as a subject, as you do not need to submit it.

ABAMBO | Hard- and Software Engineer | Photographer

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Oct 17, 2023 Oct 17, 2023

Copy link to clipboard

Copied

LATEST

Adobe Stock accepts the following video resolution (width x height):

  1. 1920 x 1080 pixels 
  2. 2048 x 1080 pixels 
  3. 3840 x 2160 pixels 
  4. 4096 x 2160 pixels
  5. 4096 x 2304 pixels 

 

Vertical 9:16

Do not convert the vertical video to 16:9 aspect ratio and upload horizontally. 

  1. 2304 x 4096
  2. 2160 x 4096
  3. 2160 x 3840  
  4. 1080 x 1920

 

Duration and file size

Minimum duration: 5 seconds.

Maximum duration: 60 seconds.

Vertical recommendation: 10 - 30 seconds.

Maximum file size: 3900 MB (3.9 GB) 

 

Related link:

https://helpx.adobe.com/stock/contributor/help/video-requirements.html

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines