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Cant upload

Participant ,
Jul 27, 2023 Jul 27, 2023

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Hi there, 

 

I've added a new site via Filezilla with the correct information and I've uploaded my file but nothing is showing up on my uploaded files when I visit the website for adobe stock! Can't find any help via chat, either.. Don't know where Im going wrong

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Community Expert ,
Jul 27, 2023 Jul 27, 2023

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quote

Hi there, 

I've added a new site via Filezilla with the correct information and I've uploaded my file but nothing is showing up on my uploaded files when I visit the website for adobe stock!


By @Finlay Films

==========

Unsure what "new site" you're talking about.

 

Adobe Stock is a royalty-free asset service. 

Are you a Stock Contributor with a valid Stock contributor account?

Did you upload assets directly to Stock from your Stock Contributor portal?

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Participant ,
Jul 27, 2023 Jul 27, 2023

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I'm talking about file zilla - the site(adobe) i'm uploading to.

I am a videographer with an adobe account. 

I am trying to upload but I can only upload videos via FTP

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Community Expert ,
Jul 27, 2023 Jul 27, 2023

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How big were your video files?

How long ago did you FTP them?

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Expert ,
Jul 27, 2023 Jul 27, 2023

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One more thing.  Check your FileZilla FTP log.  Was transfer completed without any errors?

 

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Expert ,
Jul 27, 2023 Jul 27, 2023

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Video files take a moment before they appear in your account. This is because they are biger files and they still get processed, before the get transferred into your account. Clear your browser cache. Refresh the page. If they don't show up after a day, sign out and in again.

 

Chat is for customer support, not contributor support. Contributor support can be reached out like described here: https://helpx.adobe.com/stock/contributor/help/Need-Help-Contact-Us.html

The support is not live support, and currently, you should expect some delays. Watch your spam folder, Adobe answers by e-mail.

ABAMBO | Hard- and Software Engineer | Photographer

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