Email from Adobe/Removal of Previously Accepted Content

[hopko]

Just got an email from Adobe saying they had removed 2 images from my portfolio. The one I found that was removed has been online a very long time (years). When I finally found 1 of the images they had removed it said I had violated the Contributor Agreement. What? Photo of 2 active people (not AI), no logos, waivers attached, & it was previously accepted. I cannot find the other image they removed. This makes me very afraid to continue to contribute to Adobe, especially in light of the current situation with "Similar Image" rejections.

I cannot understand what is wrong with the photo they removed but I am no longer going to submit to Adobe because I am afraid that my entire portfolio might get taken down for some infraction that I am totally unaware of.

Very sad for me. I have been contributing for years, have close to 7,000 images online & have always tried very hard to follow all guidelines. I sell the most on Adobe but I guess those days are over.

[Jill_C]

The rejection could be related to the title or keywords.

[Abambo]

You will find the removed pictures in the rejected area.

[hopko]

Yes, I looked. I could only find one of them. 

[ConniePinson]

I can only find one of 5 photos that have been rejected from my portfolio. 

These photos have been uploaded and in my portfolio for a number of years.

[RALPH_L]

I have also had one photo removed.

The reason given was:
This content has been removed for violating Adobe Stock’s content submission guidelines. We have determined that this content is incompatible with the Stock Contributor Terms on the basis of an internal audit. For more information on this policy, why this content was found to be incompatible with the Terms, and your appeals options, please see the Content Submission Guidelines.

So I made some slight revisions, changed the title and keywords and resubmitted. That should have been done anyway so that the photo might sell.

[hopko]

The one photo I could find has been online for EIGHT years and was part of a skiing series with the same people all dressed the same but in different activities. All have sold numerous times including this one. This is what my email said:

AUDIT REMOVAL: INCOMPATIBLE WITH TERMS

This content has been removed for violating Adobe Stock’s content submission guidelines. We have determined that this content is incompatible with the Stock Contributor Terms on the basis of an internal audit. For more information on this policy, why this content was found to be incompatible with the Terms, and your appeals options, please see the Content Submission Guidelines.

Not helpful.

The original is on a backup hard drive somewhere in my safe so I no longer have access to the keywords. I have attached a screenshot. The title was: Toddler Learns to Ski at a Resort With Mom. Dressed Safely with Helmet, Sunglasses & Harness in Colorado

So I still have no idea. 

[hopko]

For some reason the image did not upload. This is just a screenshot.

[Jill_C]

The title or keywords could be the issue, or perhaps even the model releases.

[hopko]

Here is the title: Toddler Learns to Ski at a Resort With Mom. Dressed Safely with Helmet, Sunglasses and Harness in Colorado. Here are the keywords from the others in the same seies: 

outdoor, clothing, cold, baby, fun, toddler, boy, colorado, safe, holiday, helmet, active, kids, playing, alpine, skier, mother, lesson, slope, class, equipment, learn, season, family, ski, jacket, young, safety, color, downhill, winter, mountain, childhood, school, teach, resort, child, snow, vacation, happy, sport, photo, photography, action.

The releases are the same for the other photos in the series that all remain online.

[Gabrieuskal]

In my case, the same thing happened to me as to you. They deleted 34 of my photos for this reason, but I can't find the reason, either in keywords or in the image itself. For example, they deleted a photo of a simple landscape I took during my travels. It only shows a forest and a green valley, nothing else, no people, no buildings, and no landmarks. On Discord, there are also other people who have experienced this at the same time as us. I hope they give us a clearer answer or that at least our contributor accounts are safe. In my case, I've been here for 10 years, starting with Fotolia.

[hopko]

Same with me. I started with Fotolia. With Adobe now deleting old photos and the massive amount of rejections I have had in the last month (have gone from about a 95% acceptance rate to less than 5%), I am now afraid to submit anything. I do not want to my entire portfolio as I cannot understand what is happening. 

[hopko]

*I do not want to jeopardize my entire portfolio as I cannot understand what is happening. 

[Gabrieuskal]

I just received another email saying they've deleted another 25 of my files, which I don't understand because everything is fine. I'll do the same as you and not upload anything until they clarify what's happening. Because with so many files deleted without knowing the reason, I'm afraid they'll delete my account after 10 years of work.

[Jonathan260995592wxn]

I received a similar email which said that 13 images were removed but when I clicked on the link for further information, it looked like my entire portfolio was removed.  It felt like a "gut-puch" thinking that they removed all my images for one reason or another.  Is there a way to see if any images were left?

[Gabrieuskal]

Hi, can you log into your contributor account and view the statistics panel, or does it appear that your account has been deleted when you log into your contributor account?

[hopko]

I can log in and see my account and all statistics. Are you not seeing yours? If they suspened your account you should have receied an email....

[Gabrieuskal]

I can see my contributor account as usual. That's why I asked, because if you can log into your account and don't see any account deletion notifications, then it could be a loading error.

[hopko]

I got an email regarding the removal of images. The only way to see which images have been removed is to go to the "Uploaded Files" link and then click on the "Not Accepted" link. Then you have to go through every one of your "not accepted" photos to try and figure out which ones they have removed. 

[Gabrieuskal]

Did you also receive another email today?

[hopko]

No. Just the one so far. Crossing my fingers.

[Gabrieuskal]

Okay, I hope you don't get any more emails. I got another one, but we'll have to wait and see what happens. For now, we won't get anything until the emails stop.

[hopko]

You should be able to see your portfolio on your contributors "dashboard" page.  If you are seeing images there, then they have not deleted your entire portfolio. 

[ConniePinson]

I have received 2 similar emails. So far I can only see one image in the rejected tab that was shown in the first email. In the second email - I can even find the one photo shown in the email and have no idea which others that have been rejected.

[hopko]

It is very unfortunate, but you will have to click through all your rejected photos until you find the ones they have recently deleted. For me, I started at the beginning of my deleted photos (meaning years ago) and I found the two after tediously clicking for quite some time. One was uploaded 8 years ago and one was uploaded 9 years ago. Still have no idea why either one is not in compliance.