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How do I keep my Adobe stock portfolio if I have to migrate to another account.

Explorer ,
Nov 01, 2024 Nov 01, 2024

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How do I keep my Adobe stock portfolio if I have to migrate to another account?

 

We have an account here at work.

 

I use that account to upload pics to my Adobe Stock account.

 

https://stock.adobe.com/contributor/207508763/mike

 

Now here at work they want us to use a different account and cancel the one we were using?

 

How can I keep my Adobe Stock account from getting lost?

 

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Community Expert ,
Nov 01, 2024 Nov 01, 2024

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I don't believe it's possible to migrate stock images to another account.  Why do they want you to create a new one?


daniellei4510 | Community Forum Volunteer
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I am my cat's emotional support animal.

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Explorer ,
Nov 05, 2024 Nov 05, 2024

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It is NOT another account. I changed the contract owner, login and PW...

 

Now I can only reach my contributor account using my OLD login....

 

Using our changed info and logging into the contributor portal gives me a new blank contributor account.

 

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Community Expert ,
Nov 01, 2024 Nov 01, 2024

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You say: "they want us to use a different account and cancel the one we were using". Who is the "we" you're referring to? Adobe Stock accounts, unless they belong to an approved agency, are for sole providers. Per the Adobe Stock Contributor Agreement, each Contributor must certify that they alone own the copyright and all legal rights to the assets they upload. 

Jill C., Forum Volunteer

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Explorer ,
Nov 05, 2024 Nov 05, 2024

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OK - in our Adobe account - I had to change the contract owner, login and PW.....

Now it is like it is a new account.

I can only access my contributor account using the old login.

I don't want to lose my original contributor account.

I have been in several chats and have a case going on but Adobe is just going in circles.

 

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Community Expert ,
Nov 05, 2024 Nov 05, 2024

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This matter is between you, your employer and Adobe. 

This user-to-user community can't help you.  Sorry.

 

Nancy O'Shea— Product User, Community Expert & Moderator

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New Here ,
Nov 05, 2024 Nov 05, 2024

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I once changed my contributor account password, which is your Adobe email, then it becomes a new one, and the login account is also new, change it in the image in the upper right corner.

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Community Expert ,
Nov 08, 2024 Nov 08, 2024

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Your request is very confusing, as you don't tell us, if you had an individual subscription (paid by the employer) before the change. If that is the case, you just need to attach the account to a different private e-mail address, and you are done.  https://helpx.adobe.com/manage-account/using/change-email-address.html

 

You still need to be careful, if your businass credit card is attached to that account, as any subscription you would take on that will get that card charged. If you take no subscription, you are fine.

 

Your e-mail is your Adobe ID, so only if your e-mail changes, your Adobe ID changes. It is always a bad idea to use the work mail address for private stuff for all different reasons, but the most obvious is, that you may lose access to that e-mail at any time, as the employer controls that.

 

If you are part of a Teams or Enterprise account, you will have two levels. One level is the private level, the other is the buisness level. If I'm correct, you can't use a buisnes level login to create a contributor account. 

 

When going to https://account.adobe.com and you select your personal account when asked the sign-in, you may be able to change the attached e-mail. Then you would be fine. The contributor account will follow.

Abambo_0-1731062441045.png

 

ABAMBO | Hard- and Software Engineer | Photographer

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