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How long should photos be 'in review'?

New Here ,
Jul 04, 2018 Jul 04, 2018

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I sell on a couple of different stock photography websites and recently uploaded some to Adobe Stock. It's been 15 days and my photos are still 'in review' - do photos normally take this long to review or am I missing something...?!  Thanks in advance

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Adobe Employee , Jul 09, 2018 Jul 09, 2018
I've located and corrected the issue with your account. It appears that in 2012 you created an account at Fotolia. You did not complete the signup process by verifying your email address. As a result, the Fotolia account was invalid.When you created your Adobe Stock Contributor account you automatically synced to the invalid Fotolia account. The content you submitted did not go into the review queue because the account was not complete.I have force validated the old Fotolia account which has pus...

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Adobe Employee ,
Jul 04, 2018 Jul 04, 2018

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Advisor ,
Jul 04, 2018 Jul 04, 2018

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Hello, The amount of time for your submitted work to be reviewed and a reply sent to you will depend somewhat on how many things you upload and how much traffic Adobe is having that day. However, it has been my experience that two days is the shortest time and tend days is the longest. All things going along as they should this is generally how it goes. Exceptions do exist. Most of this information is in the beginners guide to selling on Adobe Stock. Here is a link. Best regards, JH

For  you to be able to achieve better image results and get offerings accepted into Adobe Stock go to   https://helpx.adobe.com/stock/contributor/user-guide.html

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Explorer ,
Jul 08, 2018 Jul 08, 2018

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It would seem Adobe Stock does take a lot longer that other platforms in general to review content. 15 days does seem unreasonably long. I would try contacting them directly and get them to check to see if something had gone wrong. It would be good if they improved their time to be closer to other platforms as I have had photos accepted within 2 hours sometimes elsewhere and they seem to give much more helpful reasons for rejection too so not sure why it takes them so long.

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Adobe Employee ,
Jul 09, 2018 Jul 09, 2018

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I've located and corrected the issue with your account. It appears that in 2012 you created an account at Fotolia. You did not complete the signup process by verifying your email address. As a result, the Fotolia account was invalid.

When you created your Adobe Stock Contributor account you automatically synced to the invalid Fotolia account. The content you submitted did not go into the review queue because the account was not complete.

I have force validated the old Fotolia account which has pushed your uploaded files into the review queue. I expect your content will be reviewed within the next 3-5 days at most.

Kind regards,

Mat Hayward

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New Here ,
Jul 15, 2018 Jul 15, 2018

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I am afraid I might have a similar issue, is there a way to check if I have any Fotolia Account problems? I don't recall if I signed up for one or not.

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New Here ,
Aug 22, 2018 Aug 22, 2018

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After commenting here my files were reviewed right away. however, it is taking longer again. I wonder if there are peak periods for the Adobe Staff to process the submissions.

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Adobe Employee ,
Aug 23, 2018 Aug 23, 2018

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The average wait for moderation is between 3-5 days. The wait time does fluctuate based on the volume of content in the queue.

-Mat

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Adobe Community Professional ,
Aug 23, 2018 Aug 23, 2018

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In general Adobe is slower than Shutterstock. But for my last 3 images they beat Shutterstock by full 3 days. And that despite the 300 image upload incentive...

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Jul 11, 2018 Jul 11, 2018

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Hello, I have the same probelm, tried to enter in fotolia and update my account but I don’t know if the problem it’s solved    

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New Here ,
Aug 21, 2018 Aug 21, 2018

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I think I have same problem with my account as well, could you advise how to check if everything is ok?

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Advisor ,
Aug 23, 2018 Aug 23, 2018

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Perhaps Mat Hayward can offer assistance here. Best regards. JH

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New Here ,
Jun 19, 2020 Jun 19, 2020

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Hello MatHeyward I am also facing the same issue. It's been 14 days and my photos are not getting reviewed. Its a very slow process. Please help me out of this.

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