4 Correct answers
Adobe may temporarily suspend or permanently terminate a Stock Contributor account for any of the following:
1) Suspicious sales or refund activity,
2) They received an official infringement complaint or "take down" notice from a 3rd party,
3) Suspected violation of Stock Contributor User Terms,
If you don't hear anything within 15 business days (check your spam folder for reply), send a follow-up inquiry. Do not spam the system with tickets. Be patient. Meanwhile work on other projects. You may
Using the e-mail address is the less preferred method, because e-mails are not guaranteed to reach the destination.
There is nothing you CAN do but wait. At least they replied and let you know that they will keep you up to date with their results.
As has been stated here many times, there's nothing you can do except wait for Adobe to complete their review of your account.
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Replies
I use contact us form and send my problem then thy send mn
Dear Numan,
Thank you for contacting us. We have received your message and your case number is 00400994.
A comprehensive overview and detailed information on most questions can be found in our Guide for Adobe Stock Contributors.
After some time thy send me
Hello Numan,
Your content may be removed, or your account may be deactivated, for not complying with these Account and Content Submission Guidelines.
If your content has been removed, or your account blocked, due to a violation of our Terms (including these Account and Submission Guidelines), and you dispute the decision, you may file an appeal or use an out-of-court dispute resolution option (where applicable in your jurisdiction) by following the process here: https://www.adobe.com/trust/transparency.html
If you believe that we made a mistake in removing or restricting your content or account, you may appeal that action by following the process outlined in our communication to you or by filling out this form.
Once you submit an appeal, it’s sent for review, and we will notify you of the outcome of the appeal.
Regards,
Adobe Contributor Relations
After that I fill this form thy mentioned, after that no further emails.
Use the Contact Us link and follow the instructions in the email. There's nothing that the community members in this forum can do to help. We are all Contributors, not Adobe employees.
By @Jill_C
Even if I have violated something, I am ready to make changes. But no one responds. My account has been blocked for a month now. All emails are going unanswered.
By @Mykola35057589lls5
Don't e-mail. Use the link. That creates a case number for follow up with Adobe.
Do not spam, meaning sending a reminder every few hours. You should wait 14 days before sending a friendly reminder. You can check from time to time if your account is back in the meantime. Some contributors reported a "silent" back to normal. If not, you will receive a list of whatever needs to be done to come back to normal.
As @Jill_C says, it may take some time.
I don't know how much longer to wait. I want to hope for the best.
By @Mykola35057589lls5
People reported that they waited for three months, if I remember well. How many assets did you have? I suppose it's also a question of how much assets are concerned and need to be checked, if the assets are the cause for the troubles. If you have violated the copyright, you will be banned for sure. If you “just” violated some minor terms of your contract, then you will probably get a second chance. I wish you good luck.
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