• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

I can't see the photos sent to me

New Here ,
Sep 19, 2024 Sep 19, 2024

Copy link to clipboard

Copied

The image I want to download cannot be found on my device but it can be seen on another device, and when I open the link to the image, it cannot be found. I have tried from Safari, Chrome and Brave servers, but they all give the same error. How can I find a solution, could it be related to my IP address or the country I live in, I am connecting from Turkey, if this is the problem, how can I solve it?

TOPICS
Fotolia

Views

98

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Sep 19, 2024 Sep 19, 2024

Copy link to clipboard

Copied

Connect to Adobe Stock Canada instead of Turkey.

 

 

Nancy O'Shea— Product User, Community Expert & Moderator

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Sep 22, 2024 Sep 22, 2024

Copy link to clipboard

Copied

Thank you this helped me find and download that image. But now I'm facing another problem. This time I can see the image I want to download, but "This asset cannot be licensed." I get an error and I can't download the image. This image is within the standard license and I have enough credits. I changed the region I connected to in the "Choose your region" section, but again "This asset cannot be licensed." I'm getting the error. What should I do?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Sep 22, 2024 Sep 22, 2024

Copy link to clipboard

Copied

LATEST

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines