Issue with Payoneer payout connection and pending payment

[MD JUBAYER_AHAMMED2200]

I’m facing a payout issue and would really appreciate your help. Here’s exactly what happened step by step:

1. On August 13, I successfully connected my Payoneer account to my Adobe Stock contributor account.

2. I then made a payout request. Normally, when using Skrill in the past, my payments would arrive within 7 days.

3. With Payoneer, I expected a similar timeline, but even after 11 days, I did not see any upcoming payment notification inside my Payoneer account. The payout still shows as pending in my Adobe Stock dashboard.

4. Thinking something was wrong, I disconnected my Payoneer account from Adobe Stock.

5. Now, when I try to reconnect the same Payoneer account, I get the error message:
   “Payout Information not accepted – Please use a Payoneer account that is valid and unique to your contributor profile.”

6. My Payoneer account is fully active and verified with no restrictions. The issue seems to be on the Adobe Stock side, possibly because the payout was already in process when I disconnected the account.

Could you please help me with either:

• Re-sending the pending payout to my Payoneer account, or

• Resetting the payout method so I can reconnect my Payoneer account successfully.

Thank you so much for your support 🙏

[daniellei4510 · Accepted solution]

Nothing is wrong. It takes 7 to 10 business days (i.e., excluding weekends and federal U.S. holidays) to complete the process. The day of withdrawal doesn't count. You are now at day 6. 

[MD JUBAYER_AHAMMED2200]

But whats about other thing that i mentioned , is there will be any problem since I can no longer connect payoneer , please check the screenshot 

[daniellei4510 · Accepted solution]

Sounds like you might need to contact Payoneer. Adobe's "pending" notice suggest that there are no problems on their end. Or not. In any event, if you do not receive payment, any funds being transferred will be returned to Adobe if a problem arises.

[MD JUBAYER_AHAMMED2200]

So you are saying that , if there's a problem , the amount will be returned to my contributor dashboard , right ? if yes , then how many days it can take to return ?

[daniellei4510]

I don't know the answer to that. Maybe someone else here who has had funds returned can help with that question.

[Jill_C]

You will not get an newer from Adobe in this forum. Use the Contact Us link on your Contributor page which has a category for payment issues. 

[Vivdix]

Hey

Did you find a solution to the problem? I am facing the same problem now and I don't know the reason.