Need clarification: Contributor account blocked

[uveita]

Hello.

My Adobe Stock Contributor account was recently blocked, and I’m trying to understand what I can do in this situation. I have already submitted an appeal through the official form, but I’m not sure how long it usually takes to receive a response or if there is anything else I can do to speed up the process.

I’ve been working as a contributor for several years and have built up a portfolio of over 1,000 photographs and around 65,000 AI-generated photos and videos. It represents a lot of time and effort, so it’s very difficult to suddenly lose access to my account without any prior warning.

I also have one assumption that might explain the issue: my husband is also an Adobe Stock contributor, but with a separate account and completely different content. Since we both worked from home, we were using the same IP address, and our accounts were blocked at the same time. I don’t know if this could be the reason, but I wanted to mention it just in case.

I would greatly appreciate any clarification on how long the review process usually takes and whether there is anything else I can do to resolve this matter.
Thank you very much for your time and help.

[RALPH_L]

There is nothing more you can do but wait.
Your IP address or even using the same device to login to your accounts does not matter.
Your accounts both being blocked at the same time raises the question "did you share assets between the two accounts?".

[uveita]

Thank you for your reply. Of course, we never uploaded the same photos to both accounts. We work separately. I can imagine that sometimes our topics might be similar, but that’s normal — most contributors follow the same briefs from stock platforms. But the exact same content? I know that is strictly prohibited. My account was already generating income for me, so it would make no sense to risk everything by breaking the rules in such a way...

[daniellei4510]

It would appear that the majority of accounts being blocked are so those of AI contributors. With 65,000 such assets, it's certainly possible your account might have been somehow related to your AI submissions. If you have contacted Adobe, there is nothing else you can do but wait. Their investigation can take weeks or even months, depending on how many are ahead of yours.

[uveita]

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