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Preview Images of new uploads that are under review are blank

Community Beginner ,
Feb 20, 2024 Feb 20, 2024

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My account is behaving a bit strange since yesterday. For every new upload I'm asked to verify that I am a human, and then instead of the preview image there is just a blank box shown. This seems to be the case for all uploaded files since yesterday. 

I logged into Adobe Stock from my work laptop in a shared office space (wework) yesterday, which I suspect may be related. 

Is there anything that I can do so that my account behaving normal again? Thanks! 

Screenshot 2024-02-21 at 08.38.13.png

 

[Moderator moved the thread to the correct forum]

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correct answers 1 Correct answer

Community Beginner , Feb 21, 2024 Feb 21, 2024

Looks like this was just a bug, new uploads appear to be working normally again 🙂

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Community Beginner ,
Feb 21, 2024 Feb 21, 2024

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Looks like this was just a bug, new uploads appear to be working normally again 🙂

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Community Expert ,
Feb 23, 2024 Feb 23, 2024

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You are correct, it was a bug, and has happened to a few users. It seems to have been fixed. As for verfifying your identity, this was due to you logging in from a different IP address and was unrelated to the bug itself.

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Community Beginner ,
Feb 23, 2024 Feb 23, 2024

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Thanks! Appreciate the feedback 🙂

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