refund on payment

[Mariana34044162tsoo]

Hello, does anyone know how to help me solve this problem? I made a payment request to my PayPal account, but I forgot to enter my bank details, which ended up causing the payment to be reversed. I contacted Paypal support and they told me to speak to the sender so that a new one could be made. payment. In the payment history, the status is as payment made, but the money was refunded, what measures should I take to have it deposited back into my account? I await your response, thank you in advance

[Jill_C · Accepted solution]

Use the Contact Us link at the bottom of your Dashboard page to contact Adobe Stock Contributor Support. One of the drop down categories relates to payment issues.

[Nancy OShea]

If payment was reversed back to your Stock account, you'll have to submit another payout request after you get your ducks in a row with PayPal. 

It usually takes two or three days to verify PayPal with your bank account.

[Abambo]

If you made a pay out request and that pay out failed and got refunded to your contributor account, you will need first to check with the support of the pay out sevice (PayPal here) to learn the reason of the failure.