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Submit PNG with background

New Here ,
Feb 29, 2024 Feb 29, 2024

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I submitted PNG images with background, and they approved it.
Is it okay to do the same in the future? PNG with no transparency?

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Contributor critique , Contributors

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Community Expert , Feb 29, 2024 Feb 29, 2024

If there is no transparency, you should only submit them as jpgs. Myself, I'd delete and resubmit as a jpg, as someone purchasing the image may expect the image to have a transparent background.

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Community Expert , Feb 29, 2024 Feb 29, 2024

The Adobe guidelines state that PNG's are to be used only for assets with transparency; however, we continue to hear of cases where the assets are accepted anyway. I don't think you should conclude that it's okay to continue doing so.

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Community Expert , Feb 29, 2024 Feb 29, 2024

You should stop that. Having assets accepted that are not according to the guidelines does not mean that Adobe will, in the future, accept those or that Adobe will not request you to delete the faulty assets. They've blocked contributors before for non-conforming but accepted content.

 

Save them as JPEG, highest quality, and you will be good.

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Community Expert , Feb 29, 2024 Feb 29, 2024

Hi @TJ_D ,

Assets accepted in error is likely to be refused in the future. Your portfolio is at risk of getting blocked if it is found to be overwhelm with non-compliant assets.

Best wishes

Jacquelin

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Community Expert , Feb 29, 2024 Feb 29, 2024

When customers complain & demand refunds, it doesn't bode well for you as a contributor.

Give customers what they expect.  Transparent PNG.  Or opaque JPG.

 

 

 

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Community Expert ,
Feb 29, 2024 Feb 29, 2024

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If there is no transparency, you should only submit them as jpgs. Myself, I'd delete and resubmit as a jpg, as someone purchasing the image may expect the image to have a transparent background.

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Community Expert ,
Feb 29, 2024 Feb 29, 2024

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The Adobe guidelines state that PNG's are to be used only for assets with transparency; however, we continue to hear of cases where the assets are accepted anyway. I don't think you should conclude that it's okay to continue doing so.

Jill C., Forum Volunteer

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Community Expert ,
Feb 29, 2024 Feb 29, 2024

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You should stop that. Having assets accepted that are not according to the guidelines does not mean that Adobe will, in the future, accept those or that Adobe will not request you to delete the faulty assets. They've blocked contributors before for non-conforming but accepted content.

 

Save them as JPEG, highest quality, and you will be good.

ABAMBO | Hard- and Software Engineer | Photographer

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Community Expert ,
Feb 29, 2024 Feb 29, 2024

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Hi @TJ_D ,

Assets accepted in error is likely to be refused in the future. Your portfolio is at risk of getting blocked if it is found to be overwhelm with non-compliant assets.

Best wishes

Jacquelin

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Community Expert ,
Feb 29, 2024 Feb 29, 2024

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When customers complain & demand refunds, it doesn't bode well for you as a contributor.

Give customers what they expect.  Transparent PNG.  Or opaque JPG.

 

 

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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