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Sudden account suspension

New Here ,
Feb 13, 2023 Feb 13, 2023

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Hello all)
Cry for help!!!
My account was blocked, explaining that the video that I posted 2 years ago, which was checked and approved by the site moderators, suddenly turned out to be copyrighted.
Although I made this video myself, I still have the Affter Effects project where I made this video, I have all the data saved on the computer proving that this video was made by me and not by someone else.
There are no replies to letters.
I can't access my page, I can't withdraw my earned money, I can't do anything!!!
I am very upset and shocked!!!
Tell me, please, how to act in such a situation?

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Community Expert ,
Feb 13, 2023 Feb 13, 2023

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Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the Covid virus, so wait times are long
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
.
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or by telephone https://helpx.adobe.com/contact/phone.html
- or Twitter tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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Community Expert ,
Feb 13, 2023 Feb 13, 2023

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you are blocked from your adobe account because you uploaded a video where?

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LEGEND ,
Feb 14, 2023 Feb 14, 2023

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I think this question is about contributions to Adobe Stock. You must contact the email address given, explain in full detail, and wait for a reply. Nobody online can help. 
You should include a discussion of all of the elements (video and pictures) in your project. Every one of these must be your own original work, not a download. If someone has made a copyright complaint the law says Adobe must listen to both of you, and decide who is right. 

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Community Expert ,
Feb 14, 2023 Feb 14, 2023

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LATEST

<moved from account, payment & plan>

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