Terminated/Deactivated Contributor Accounts [MERGED by Moderator]

[A.Rafay.]

My Adobe Contributor account was unexpectedly disabled without any apparent reason. I have thoroughly reviewed their guidelines and am confident that I have not violated any of them. On the day my account was disabled, I had to received my funds (I believe it was the 10th business day), which I was due to receive. Despite having sent an email to address this issue, I have yet to receive a response. I am seeking advice on how to proceed in order to have my account reinstated and to successfully withdraw the funds owed to me.

[Robert 123]

1 and 4. Do not make sense. Will always cost money to people. Although adobe is the best agency.  Then does there will be profit?

[homeworlds]

Such large sales only happen on Adobe Stock.
Who makes such large purchases?
Who benefits from account blocking on Adobe Stock due to a large purchase?
Why do such large sales only happen on Adobe Stock?

Adobe Stock is engaged in selling content and takes its percentage of the sale for this.
Why then does Adobe Stock block the account after a large sale?

[Robert 123]

People who illustrators and see that people make the same things with ai. People who know every rule and start looking for rules.

[Robert 123]

You mean as a contributor on Adobe Stock, why do we sometimes see unusually large sales (higher payouts per license) compared to other agencies.

That happens for a few main reasons:

1. Enterprise bulk licenses

   • Adobe sells content not only to individuals but also to big companies, ad agencies, and institutions.

   • These clients often buy extended licenses, enhanced licenses, or bulk seat licenses, which cost much more than a standard subscription download.

   • Contributors then see a “large sale” in their dashboard (sometimes $20, $50, $100+, even more).

2. Extended license purchases

   • Standard licenses cover everyday use (web, social, small print runs).

   • Extended licenses allow unlimited prints, merchandise, resale, or massive commercial use.

   • These licenses are expensive, so contributor royalties scale accordingly.

3. Custom/Enterprise deals

   • Adobe negotiates custom licensing packages with enterprise clients.

   • When one of your files is included, the payout can be much higher than a normal sale.

4. Better royalty structure vs some competitors

   • On some other platforms (e.g., Shutterstock), extended license sales still exist, but they are rarer and often pay less because of lower percentages.

   • Adobe generally pays contributors a 33% royalty, which is higher than many agencies, so the big sales feel larger compared to other platforms.

5. Integration with Creative Cloud

   • Millions of designers use Adobe software daily, and many don’t shop around—they buy stock right inside Photoshop, Illustrator, Premiere, etc.

   • This convenience means more big clients license content directly through Adobe, so contributors see more “big ticket” sales here than elsewhere.

:sparkles: In short: those large spikes you see are mostly enterprise or extended license sales, and Adobe Stock tends to generate more of them because of its Creative Cloud integration and business client base.

Would you like me to break down the types of sales and their average contributor payouts on Adobe Stock so you can see which ones create those “big sale” moments?

[Robert 123]

This is what chatgpt saids

[homeworlds]

Then why does adobe stock block the account due to a large sale and take money for itself from the large sale?

[Robert 123]

I dont know your whole case. But that you take effort to discuss here. Make you reliable. If people wroning they will take their suitcase. 

[homeworlds]

Creating content using AI does not violate Adobe Stock's policies. Adobe Stock reviews and accepts content.

[Robert 123]

What is said was 

People who are illustrators and see that people make the same things with ai. People who know every rule and start looking for rules. Those people benifit from blocking accounts

[homeworlds]

A group of people, competitors with accounts on Adobe Stock, are intentionally making large purchases to harm other people who have accounts on Adobe Stock, causing Adobe Stock to block the accounts. Adobe Stock needs to find these people and deal with them.

[Robert 123]

Sounds logic! There are people with big accounts. That is compitition. There are also groups of people who bought photos and placed them on their on account. So when your account is gone. The could possible place it on their account. We both can make all kindds of assumptions but we both cant look in adobes conversations. And all the corresponce of dissusion making of abobe. 

[homeworlds]

I could be wrong, but my thoughts are as follows:

Why did Adobe Stock make such an algorithm on the marketplace that blocks an account after a major sale? Other photo stocks don't have such sales of many different works at once, this only happens on Adobe Stock.

Such large sales only happen on Adobe Stock when someone buys many different works at once. Adobe Stock made it so that this happens, but for what purpose and for what purpose.

These thoughts arise:
1. It is possible to harm a specific person, since after such a purchase your account is blocked and can be deleted later.
2. Adobe Stock launders dirty money, since they take the money from such sales for themselves.
3. Adobe Stock made this mechanism in order to create a reason for deleting accounts, they make such purchases themselves, the account is blocked, the money is taken, and another time the account is deleted without any explanation.

[Brave_Glaze8245]

Sorry cant talk to you i was blocked probally by the moderators

[Brave_Glaze8245]

Looks like you cant reply

[Everything you need]

Hi adobe community, I want to ask about contributor account. My was blocked yesterday. Ok, i click on "Contact us", sent email to support. But after few hours, they closed my ticket (i got case ID) without explanation. Just Automatic answer with links on FAQ.  What i should to do next? I already create tew case (still not closed))

If you need any detail, ask me, i will provide you 

[Everything you need]

UPD. I got new email from support and the also closed my ticket

[Nancy OShea]

1. You contacted the wrong support desk. 

Adobe product billing can't help with a Stock Contributor matter. 

2. Stock Contributor Support has a separate contact channel below. 

Contact Stock Contributor Support: https://contributor.stock.adobe.com/contact

Adobe likely detected suspicious account activity.
1) Unusual sales or refunds.
2) Unauthorized use of protected Brand Names in keywords/descriptions.
3) Content spamming. Using multiple accounts to artificially boost sales or bypass submission limits.
4) Complaints / 'Take Down Notices' from customers or 3rd parties.
5) Violation of Stock Contributor Terms. See below.
https://helpx.adobe.com/stock/contributor/help/submission-guidelines.html

This matter is solely between you and Adobe Stock, not fellow Contributors in this user-to-user community.
Be patient. It may take several weeks for an investigation to conclude. Check your email spam folder. If requested, provide additional information directly to Adobe Stock. Work on other projects. Submit content to other stock services.

Good luck.

[Everything you need]

thanks for answer. I used that link for contributors, but anyway my tickets were closed. 

But I understood why it happened. I changed my email, and for some reason the linking doesn't work quite correctly. I wrote from the old email, and they replied that I could appeal, which I did.

About the reasons for blocking. I don't even know what to say. Reason: Terms violation, but I still didn't quite understand the specific reason from their letter. Let's see, I hope they respond to the appeal

[homeworlds]

This is the second time my account has been blocked due to a large sale (Sales are made by Adobe Stock, I have no influence on them). The first time they wrote that I did it, they took the money from the large sale and said if this happens again they will block it forever. Now I am waiting for an answer from them about the second blocking.
On the Internet on different forums I read a huge number of accounts are blocked due to a large sale (Sales are made by Adobe Stock)
There are no such sales on other photo stocks, I think that someone is doing this deliberately so that accounts are deactivated.

My account blocking history.

Re: Account deactivated due to suspicious activity... - Adobe Product Community - 15460122

Who benefits from deactivating accounts on Adobe Stock due to large sales?
Who makes large purchases?

Why doesn't Adobe Stock make it so that a buyer who wants to buy a lot of content first contacts them and gets permission to make such a purchase, because of which Adobe Stock blocks accounts?

[Robert 123]

 I think that someone is doing this deliberately so that accounts are deactivated.

Dont thinks so but you are right. I think that adobe personel is loaded with emails. What you see is copy past text as a respons. They are on robot mode. To reply as fast to get their quotom.