Unexplained block of account

[Marina32668878kmat]

Hi!

I have been the honest contributor since 2014, I have not violated the rules.
But suddenly on September 28 my account was blocked!
There were NO e-mail notifications (I also regularly check the Spam folder), NO responses to my requests through the "Contact us" form on the Blocking page (at least automatic, that my request has been received and I will be answered later)!
I am absolutely perplexed, shocked and saddened - Adobe Stock is a main source of income for me and my family!
Can anyone share your experience with a similar problem?

[Abambo · Accepted solution]

Yes, there are many accounts getting blocked for violation of one or the other rule.

If your account has been suspended, there is nothing that this community of peers can do for you. You will need to contact Adobe contributor support via the link at “Contact us”. Adobe will answer via e-mail, so watch your spam folder. The answer may take some time, depending on the workload of contributor support and the complexity of the investigation. So be patient and do not spam the contributor support.

[Marina32668878kmat]

Thanks for answer! Of course, I immediately wrote through the "Contact us" form, but I haven't received a response yet. I understand that the support service may be overloaded. I think, it would be much better if at least an automatic response came to the request through the "Contact Us" form (that they know about problem and will answer later), then people would create fewer duplicate requests.

[Abambo]

I think, it would be much better if at least an automatic response came to the request through the "Contact Us" form (that they know about problem and will answer later), then people would create fewer duplicate requests.

By @Marina32668878kmat

Well, you are talking to a fellow contributor. However, from what I read on this forum, many users simply do not expect an answer by e-mail. So they ignore that.

[Marina32668878kmat]

Thanks for answer! I understand that you are just a fellow contributor, it was just my "thinking out loud")))
According to my observations - on the contrary, the authors are very much waiting for response from support and don't understand whats happening!
For example, at the moment 10 days have passed since my request through the "Contact Us" form,
and I still haven't received any reaction from the support service! How can I be sure that my request was received at all and I was heard?

[Jill_C]

If you submitted your request via the "Contact us" link on your dashboard page, we have been advised by Adobe reps that it has been registered and has a "ticket number" in Adobe's Contributor Support system. Unfortunately, their system does not send any acknowledgment of receipt. If you instead sent an email, it might not be registered in their support system. There is no need to send repeated requests via the "Contact Us" link, as that just further clogs their already overwhelmed support system.

[Marina32668878kmat]

25 DAYS!!! after my account was blocked and I contacted with support through the "Contact us" Form,
I still haven't received any reaction from the support service! I really want to understand what the problem is and restore access to my account (as I said earlier - Adobe Stock is a main source of income for me and my family).
But I'm afraid that new contacting with support service will be regarded as a duplicate and spam 😞
Maybe there is an official representative of Adobe stock on forum, who could clarify the situation?
Maybe there is some kind of time limit for consideration of Contributors ticket?

[Jill_C]

I don't think we've ever learned here in the forum, nor is it stated online, how long it typically takes Adobe to review and restore suspended accounts. Check your email spam folders to be sure that the response hasn't been overlooked. If you sent the request to the "Contact Us" link weeks ago and have still not received a response, I don't think Adobe would consider it spamming to send a follow up.

[Marina32668878kmat]

- Thanks for answer! In this situation, I check the SPAM folder every day!
Did I understand correctly - You think I can create a repeat ticket?

[Jill_C]

It has apparently been several weeks since you originally contacted Adobe Contributor Support, so I don't think you'd be accused of spamming them if you were to ask for an update on the status of your account.

[Abambo]

As @Jill_C says, sending the request via the form will create a ticket. I agree that you should get somehow a status message, as it is with some systems. But I guess that the Adobe system was intended to be used by fewer contributors and has been designed at a time, where problems were less frequent.

[Marina32668878kmat]

Thanks! Will wait)))

[SmartBaje]

Hi

I also experienced the same problem, but after 5 days my problem has solved. Don't worry.

Check my thread - https://community.adobe.com/t5/stock-contributors-discussions/account-blocked-for-irregular-sales-ac...

[Marina32668878kmat]

Thanks for the support! At least, you have been given the reason for blocking, but I am still in complete ignorance. Well, it looks like I can only wait.

[Abambo]

True. However, several issues may be an indication:

• An unusual high number of sales in the last days.
• Uploading AI assets with IP violations, including copying styles.
• Using public domain elements partially or as a whole in your pictures.
• Uploading copyrighted material from others (like something sourced from Canva)