URGENT: Cannot select country "Laos" in address form - Dropdown menu is broken

[AnouBYS]

Hello,

I have a serious technical issue on the Adobe Stock Contributor portal. In my Contributor Account, on the address form, the dropdown menu for "Country/Region" is broken. I cannot select my country, Laos. This prevents me from completing my profile and tax information.

I have already tried all standard troubleshooting: clearing cache, using different browsers (Chrome, Edge), and using Incognito mode. The problem is on your website.

I have also spent a long time in live chat today (October 4, 2025) trying to resolve this. The support agents, including Manish, were unable to help. They confirmed this is a known issue but could not fix it or transfer me to the correct department. They just sent me back to the start of the support process multiple times.

Please escalate this case to a senior technical support specialist for the Adobe Stock Contributor team. I need someone to fix my account so I can select my country.

([Moderator deleted private information. Please do not post private information like e-mails and phone numbers])

My Adobe ID is:[Moderator deleted private information. Please do not post private information like e-mails and phone numbers]

Thank you.

[Abambo]

Works for me: 

Live chat is customer service, not contributor support. Contributor support needs to be contacted via the contact form as described here: https://helpx.adobe.com/stock/contributor/help/Need-Help-Contact-Us.html

[AnouBYS]

Thank you for clarifying. That explains the problem with live chat.

However, I am now facing a bigger issue: The official contributor contact form on the link you provided is broken.

When I select "Account" and "Profile changes," it gets stuck in a loop and never shows the text box to submit my problem. I have tried this on multiple browsers and devices.

Since both live chat and the contact form are not working for me, can you or an Adobe moderator please help escalate my original technical issue? I am completely blocked from completing my account setup.

[Nancy OShea]

Try using another web device/browser that doesn't have VPN or script blockers. 

[AnouBYS]

Hello Nancy, thank you for your reply.

I can confirm that I have already tried this. I have tested on two different browsers (Google Chrome and Microsoft Edge) on my Windows PC. I have also tried using a different device (my mobile phone). I have no VPN or script blockers active.

The issue seems to be a technical problem with the website form itself.

Since these steps did not work, could you please advise on the next step? Can this issue be escalated to the Adobe technical team?

[AnouBYS]

Update: I have tried the official contact form again today (October 5). It is completely broken.

After selecting 'Account' -> 'Profile changes', the form does not give me a text box. It only shows me FAQ links. When I try to proceed, it shows a red error message: "Please click the links above and review the Contributor help documentation before contacting us."

There is NO button or checkbox for "I still need help". The contact form is stuck in a permanent loop.

I am now completely blocked. I cannot use live chat (wrong department) and I cannot use the contact form (broken). Please, can a moderator or staff member escalate this case for me?

[Abambo]

Please, can a moderator or staff member escalate this case for me?

By @AnouBYS

That won't happen, as staff is not reading this. 

You are currently trying to set-up your account?

Check your DM. I did send you a message.