Urgent: Search visibility issue with my portfolio

[nijat_2252]

Hello Adobe Stock Contributor Support,

I need your assistance regarding a critical issue with my account.

1. Over the last 4 months my sales have dropped from approx. $2200/month to $600/month.

2. My upload activity, portfolio quality, and type of content (icons) have not changed.

3. Around 7–8 other contributors I know, who work with the same type of content and upload methods, did not experience such a decline. Their sales remain stable and have stable growth.

4. When I search for my own top-selling files using the same keywords that used to rank on the first pages, I can no longer find them in the search results or they appear far down in the listings.

5. This looks like a search visibility / indexing problem specific to my account.

Please escalate this case to your technical team to check:

whether my portfolio is being properly indexed,

whether my files are appearing in search results for relevant keywords as they should,

and whether any restrictions or filters have been applied to my account without notice.

This is not a general “market fluctuation” issue — it is a clear account-specific problem that needs investigation.

I kindly request a detailed check and a technical explanation, not a generic response.

Thank you for your support.

Kind regards,
Nijat

[Jill_C]

You are not addressing Adobe directly here in this forum and will receive no reply from Adobe on this subject. This is a community of your fellow Contributors. Use the Contact Us link on your account page to address your concerns directly to Adobe, though I doubt you'll receive any response other than a canned response to this type of inquiry.

[nijat_2252]

I appreciate your attention and an attempt to assist, but I've already done what you've suggested.

I hope to get answer not from the Adobe, but from those who had the similar/same issue.

Thank you.

[Nancy OShea]

Stock has 835 million assets. Competition for page 1 views is fierce.

Not sure what Adobe can do about that.

Change can be good. Progress comes from trying new things and submitting new types of content that customers want. 

[nijat_2252]

Thank you for your thoughts.

Has the same happened to you?

If yes, how did you handle it?

If not, how can I rely on the relevance of your feedback?

As you all can see, my post has reach 142 fellow contributers already, but nobody said that "the same happens to me".

[oleschwander]

There are many icons and many new ones - maybe you have been overtaken by others ...

[nijat_2252]

Why only me then?

Btw, I'm still uploading the assets regularly.

[Abambo]

Why only me then?

Btw, I'm still uploading the assets regularly.

By @nijat_2252

Why do you know that it is only you? Ah yes, those 7 other contributors. 

First: doing $2000/month is huge, doing $600 is still very good. 

If your account is at issue, then your assets are at issue. You may have a high refund rate issue on some assets. Are assets getting taken down from your portfolio?

Also, declining sales on one asset may have consequences for all assets, if that decline is not taken over by a new one. The search ranking formula may have changed too. 

Whatever it is, noone here can answer your questions, and Adobe won't check out this site. Only Contributor support may be of help. 

[daniellei4510]

If you go directly to your OWN portfolio, and do searches based on your known keywords, do you get the expected results? 

[jacquelingphoto2017]

Hi @nijat_2252 

Once you see the image in your public profile, the images are in the Adobe marketplace. You can always check the images on your Dashboard to see if there's any change with the meta data. The indexing I think you see on your public portfolio. The algorithm determine assets' movements.

Best wishes

Jacquelin