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Why was my account suspended?

New Here ,
Sep 11, 2024 Sep 11, 2024

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I wish you a good day, my adobe stock converter account connected to tolga deniz address has been disabled, I do not understand why. I did not take any action against the suggestions, I filled in all the information in my content completely, I do not produce any ai content. I produce video-oriented content with my mirrorless camera. I do not use effects or anything like that in my videos. It was written that you check your e-mail for more information but there is no information in my e-mail, even my recent Korean spinach dish videos were accepted.Ekran Resmi 2024-09-11 16.40.09.png

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correct answers 1 Correct answer

Community Expert , Sep 11, 2024 Sep 11, 2024

Sorry to hear that your account has been suspended. The only option you have is to use the link shown on your screen to contact Adobe. Then wait for their reply.

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Community Expert ,
Sep 11, 2024 Sep 11, 2024

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Sorry to hear that your account has been suspended. The only option you have is to use the link shown on your screen to contact Adobe. Then wait for their reply.

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Community Expert ,
Sep 11, 2024 Sep 11, 2024

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Hi @tolga deniz37025789lpw9 ,

We are sorry about what happen to your account. However, this forum is monitored by contributors and other end-users and not Adobe staff. We do not have access to your account. You need to follow the instruction given on the page you screenshot and contact Adobe via that link provided. Then wait for a reply. If you do not see the e-mail in your inbox, please check your spam folder for it. 

Best wishes

Jacquelin

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Community Expert ,
Sep 11, 2024 Sep 11, 2024

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Adobe likely detected some suspicious account activity.
1) Unusual sales or refunds.
2) Use of protected Brand Names including in titles, keywords or descriptions.
3) Violation of Stock Contributor Terms. See below.
https://helpx.adobe.com/stock/contributor/help/submission-guidelines.html

Contact Stock Contributor Support: https://contributor.stock.adobe.com/contact

This matter is solely between you and Adobe Stock, not fellow Contributors in this user-to-user community.

Be patient. It may take weeks for an investigation. Check your email spam folder.

If requested, provide additional information directly to Adobe Stock.

In the meantime, work on other projects. Submit content to other stock services.

Good luck.

 

Nancy O'Shea— Product User, Community Expert & Moderator

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