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Your account has a validation status issue. You should Contact us.

New Here ,
Jul 04, 2023 Jul 04, 2023

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I didn't do anything wrong to have my account closed and not to send money. I want to know what I did wrong

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Community Expert , Jul 04, 2023 Jul 04, 2023

Your account has likely been suspended for potentially violating the Contributor Terms of Use.  At this point you should contact Adobe Contributor Support using the link they provided when you attempted to log in.  Adobe will reply most likely within a few days.  Make sure to watch spam and other folders, my Adobe emails get filtered to the Promotions tab of my email service.

 

There may be an investigation that could last several weeks.  One user reported the investigation lasted 4 weeks.

 

Be

...

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Community Expert ,
Jul 04, 2023 Jul 04, 2023

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Your account has likely been suspended for potentially violating the Contributor Terms of Use.  At this point you should contact Adobe Contributor Support using the link they provided when you attempted to log in.  Adobe will reply most likely within a few days.  Make sure to watch spam and other folders, my Adobe emails get filtered to the Promotions tab of my email service.

 

There may be an investigation that could last several weeks.  One user reported the investigation lasted 4 weeks.

 

Be patient while Adobe works through the process, and be polite with any follow-up correspondence.

 

The members of the forum aren't employees and we aren't able to help you other than advising you to contact Adobe with the link that's been provided when you log in.  Adobe will only communicate with you about this via email.  Good luck!


George F, Fine Art Landscape Photographer

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New Here ,
Jul 04, 2023 Jul 04, 2023

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I need to know if any one have this problem and it done and the account activity again or this problem will not fixe

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Community Expert ,
Jul 04, 2023 Jul 04, 2023

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There have been reports here of Contributors getting their accounts unblocked after Adobe completed their review. As @George_F  said, contact Adobe at the link on your account page that shows that your account is blocked, then wait for Adobe response which could takes weeks. Don't overwhelm them with repeated demands for feedback, which just clogs their customer support system. 

Jill C., Forum Volunteer

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Community Expert ,
Jul 04, 2023 Jul 04, 2023

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Sometimes accounts are cleared, and sometimes they are permanently closed.  We are unsure of how often they are cleared vs permanently closed though as we are forum volunteers here and not Adobe employees.

 

I do want to to emphasize again that no one here is able to help you except by recommending you contact Adobe with the link they provided for you.

 

Good luck!


George F, Fine Art Landscape Photographer

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