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Your account has a verification status issue. You need to contact us .

New Here ,
Jun 19, 2023 Jun 19, 2023

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I received this email over a month ago, and since then, I have been contacting and replying to support emails. We have been going back and forth regarding my case. However, I have the impression that only automated responses are being sent. Is there any way we can resolve this issue?

-Emin

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Troubleshooting

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Community Expert ,
Jun 19, 2023 Jun 19, 2023

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If you have been going back and forth it means Adobe is working on the case. No one here can help you with your account issue. We are not Adobe employees and have no access to your account details. From info posted here relating to past cases, it can takes weeks or months to get resolution.

Jill C., Forum Volunteer

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New Here ,
Jun 20, 2023 Jun 20, 2023

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Thanks for reply, of course community can't help me, but I've seen mods are also here, I just want answers to some questions since this happened to me for the first time ever, and process of solving is taking way too long..

 

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